Job description

Microsoft Dynamics 365 CRM SME - W2 job at eTek IT Services, Inc.. Los Angeles, CA. Job Description Job Description Job Description: & Job Summary: & We are seeking a skilled and experienced Microsoft D365 CRM Configuration and Administration Lead to oversee the development, configuration, testing, and maintenance of our Microsoft Dynamics 365 CRM solutions. The ideal candidate will have a strong background in CRM systems, excellent problem-solving skills, and must be hands on. Key Responsibilities: • Lead the development, configuration, and customization of Microsoft Dynamics 365 CRM solutions, including plug-ins, pipelines, workflows, entities, forms, and views. • Implement/manage modern web services using service-oriented architecture, RESTful APIs, and SOAP. • Create business units& • Oversee the execution of unit tests and code reviews to ensure high-quality deliverables. • Collaborate with business stakeholders to gather requirements and translate them into technical specifications. • Ensure the CRM system is aligned with business processes and objectives. • Provide technical guidance and mentorship to team members. • Monitor system performance and troubleshoot issues as they arise. • Understand the latest CRM technologies and best practices. Qualifications: • Minimum of 5 years of experience in Microsoft Dynamics 365 CRM configuration and administration. • Strong understanding of CRM systems and their integration with other business applications. • Proficiency in developing and implementing web services (RESTful APIs, SOAP). • Excellent problem-solving and analytical skills. • Effective communication and interpersonal skills. • Microsoft Dynamics 365 certifications are a plus.

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