Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking anAccount Manager, Analytics Success Team to join our growing team in Milwaukee, WI! The Client Account Manager is responsible for the daily on-site account management of existing customer relationships by maintaining quality service of day-to-day operations, program oversight, and operational support of customer needs to deliver value and results to meet or exceed business objectives. How You Will Contribute: • Responsible for assisting in day-to-day support and ongoing implementation and maintenance of assigned accounts. Works closely with Sr. Acct. Mgrs. across multiple client offices. • Regularly interacts with assigned client base through phone and email communications. • Participates and assists in calls from the mid- and upper-level management of client personnel to build positive relationships and respond to client questions and concerns. • Attends on or off-site client visits as needed/scheduled, along with Sr. Acct. Mgr. • Hold meetings with assigned clients to understand client objectives and research, propose, and implement solutions to meet those goals. Summarizes, shares and follows-up on relative information with Sr. Acct. Mgr. • Assesses, prioritizes, and resolves client issues soliciting support from other internal departments as needed. • Escalates potential issues to management as appropriate. • Is able to clearly communicate all PlanIT products and services. • Works closely with the other PlanIT departments to implement new products and accounts as assigned. • Completes verification of new client set-ups and changes made to existing accounts as needed. Skills & Experience to Be Successful: • Bachelor's degree in a business-related field or equivalent work experience. • 2+ years of related experience. • Must have knowledge/experience with Microsoft Office Suite. • Must be able to perform detail-oriented work, handle multiple tasks, and handle a high volume of calls during stressful situations. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

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