Job description

Job Description The City of Newton, MA Information Technology Department network administrator will assist in managing our computers, applications, Share Point administration, VoIP phones, smartphones, and networks across multiple City buildings. This is an entry level position. Supervision: Supervision Scope: Direct report to the Senior Administrator of Staff Management, the Network Administrator will work independently and with teams. Regular follow-ups on progress, expectations, requirements and resources will be discussed in scheduled meetings as well as impromptu conversations as needed. Supervision Received: Guidance and site-specific training on all applications will be supplied. Systems documentation will be provided. Administrators will be assisted in supporting our systems in a manner equivalent to that to which our constituents have come to expect. Supervision Given: None. Essential Functions: (The essential functions or duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.) Working onsite, independently, and collaborating with the team, you will be responsible for installing, configuring, maintaining, and troubleshooting Windows computers, peripherals, associated software, and performing user administration using AD and Microsoft 365. ADDITIONAL RESPONSIBILITIES • Multitasking and organizational skills required in a fast-paced environment supporting 750 end users via phone, and in person. • Works with our onsite VoIP system and performs advanced troubleshooting of phone connectivity of desk phones. • Acts as a first line of support in troubleshooting laser printer support calls, network connections, city cell phones, systems training, and applications support. • The Network Administrator is required to preserve the confidentiality of any information (including personal information kept on computers or other media) regarding City of Newton Operations, staff, or residents of the city. • Performs other duties as assigned. Minimum Qualifications: (To perform successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.) Education, Training and Experience: • 2 years of college in computer science or related discipline or experience equivalent to college-level coursework in computer science, information technology or a related field. • Possess a solid working knowledge of Office 365, Teams, Share Point, OneDrive and associated 365 applications. • Must possess and maintain a valid Massachusetts driver’s license and a satisfactory driving record. • A strong commitment to public service required. Physical requirements/work environment (The physical demands described here represent those requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Minimal physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as computers and printers. Performance Standard Employees at all levels are expected to effectively work together to meet the needs of the community and the City through work behaviors demonstrating the City’s values. Employees are also expected to lead by example and demonstrate the highest level of ethics. Company Description THE CITY: The City of Newton is a wonderful place to live and work. Newton has safe and attractive neighborhoods, an excellent public school system, an active community life, multiple transportation systems, proximity to Boston and a well-managed and financially strong City government. The City of Newton has a population of approximately 88,900, with 32,600 housing units and occupies a land area of 18.3 square miles. Newton is principally suburban-residential in character. Unlike many other communities that are established around a single Main Street or downtown, Newton is comprised of thirteen distinctive villages. Newton has a diversified economic base with approximately 4,700 establishments employing approximately 79,500 people. Newton is special in many ways. It is home to a variety of private secondary and post-secondary schools including a portion of Boston College, Lasell University, William James College, Hebrew College, and the UMass Amherst – Mount Ida Campus. The longest stretch of the Boston Marathon runs through the City, including the well-known Heartbreak Hill. Newton-Wellesley Hospital, part of the Mass General Brigham health care system, serves as an important partner to the City. In September 2018, Newton was again ranked #1 in Massachusetts as the best place to live and #12 in the U.S. OUR GOVERNMENT: Newton has what is known as a “strong Mayor” form of government with the Mayor having the executive and administrative powers of the City. The legislative branch is comprised of 24 City Councilors. Mayor Ruthanne Fuller was sworn in on January 1, 2018 after serving on the City Council. She ran on a platform of providing Newton’s children with a top-notch education in an inclusive environment where empty nesters, seniors, young families, and people of diverse incomes can live together in vibrant villages and neighborhoods. Mayor Fuller is committed to keeping Newton safe, improving the city’s infrastructure, addressing climate change, providing excellent and responsive city services, and fostering art, culture and community life. The first female Mayor of Newton, she is a tireless advocate for all the city’s residents and is committed to making sure the city is welcoming, inclusive and diverse. The City of Newton was evaluated by Moody’s Investors Services in February 2020 and assigned its highest rating of AAA. Newton was thus well-positioned to weather the pandemic and economic downturn. AS AN EMPLOYER: The City of Newton believes that its employees are its greatest asset. To that end, we are committed to supporting our employees by providing competitive wages and growth, a comprehensive benefits package which includes a defined municipal pension plan, quality health and dental insurance plans, generous paid leave benefits, paid holidays, and access to supplemental benefits such as deferred compensation, short term disability plans, flexible spending accounts, and other employee benefits. We also provide access to an Employee Assistance Program and access to employee training and professional development opportunities. We continuously work to review and expand upon our benefit offerings. We encourage you to visit our Human Resources Department website to learn more about our organization and benefits which are available to our employees. And as always, you are encouraged to reach out to our dynamic HR Team by emailing hr@newtonma.gov. Human Resources Diversity Statement We recognize our workforce is a source of strength that is vital to our ability to effectively serve the City of Newton’s diverse community. We will: • Actively recruit, develop, and retain a diverse and talented workforce. • Proactively address discrimination through education and in partnership with other departments and leaders. • Serve as a role model to celebrate and nurture diversity. • Foster inclusion by staying curious and clarifying assumptions. • Evaluate and develop policies and practices that reflect the diverse nature of our workforce. • Build and strengthen accountability at all levels to support diversity efforts. Benefits • Health insurance - 70% employer sponsored • Dental insurance - basic option and high option • Tuition Reimbursement - up to $500 per semester, per course • Flexible Spending Accounts - pre-tax monies taken from your paycheck to pay for certain health and dependent care expenses. The City also offers a commuter benefit. • 457 Deferred Compensation plans • Metro Credit Union • Verizon Wireless discount • Employee Assistance Program • Generous paid leave time benefits and paid holidays for this group: • 12.5 paid holidays • 3 weeks of vacation time/year (new employees in this group accrue vacation time) • Accrue 15 special leave days per year (sick time), 5 of which can be used for personal business • 2 floating holidays per year (prorated if new employee begins mid-year) • City Retirement (Mandatory) • Weekly Direct Deposit • Opportunity to serve the public and join a dynamic team of dedicated employees

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