Job description

We’re seeking a technically adept support specialist to configure, maintain, and troubleshoot the integration of Egress with Microsoft 365. You will work closely with IT security, messaging, and support teams to ensure seamless operation of secure email workflows. Key Responsibilities: • Configure and maintain Egress integration with Microsoft 365 Exchange Online and related services. • Troubleshoot issues relating to mail flow, encryption, message delivery, and policy enforcement. • Liaise with Egress and Microsoft support to resolve escalated incidents. • Support user onboarding, offboarding, and training in Egress features. • Maintain documentation for configurations, troubleshooting guides, and operational procedures. • Monitor system logs and alerts, responding to issues proactively. • Collaborate with security and compliance teams to align Egress usage with policy requirements. Required Skills and Experience: • Strong experience with Microsoft 365, particularly Exchange Online, Azure AD, and M365 security/compliance features. • Hands-on experience configuring or supporting Egress (Protect, Prevent, Secure Workspace, etc.). • Understanding of secure email gateways, encryption, and email authentication standards (SPF, DKIM, DMARC). • Proficient in PowerShell scripting for M365 and Exchange management. • Good communication skills for working across teams and with vendors. Desirable: • Experience with large-scale enterprise deployments. • Knowledge of ITIL practices. • Familiarity with email archiving and DLP solutions.

Requirements