Job description

Pauline Books & Media is looking for a full-time eCommerce & POS Database System Administrator to manage and support our multi-platform database system: to verify and maintain accurate catalog information and up-to-date customer data in order to ensure seamless customer service; to be the main point of contact for upgrades, testing, maintenance and support; to build professional working relationships with sisters & staff in other departments, and third-party software vendors. The work can be done remotely after the initial in-person training. ROLES & RESPONSIBILITIES • Reports directly to the IT Manager • Works closely with the IT Manager and ensures all third-party integrations and plugins on our eCommerce & POS platforms are working as expected. • Work closely with our POS Database Inventory Manager and eCommerce Manager to ensure the eCommerce catalog is accurate and that discrepancies are resolved in a timely manner • Works closely with other departments to ensure customer data is up-to-date (contact info, house account info, gift cards, store credit, etc.) • Responsible for managing customer data in our eCommerce & POS platforms - maintaining accuracy and merging duplicate records including sales history as needed. • Responsible for all transactional and related email communications (eCommerce, POS, MailChimp/Mandrill). • Day-to-day maintenance and upkeep of our eCommerce & POS platforms: managing users and resetting passwords as required; troubleshooting issues in collaboration with IT Manager and third-party support teams. • Monitor emails and notifications relating to bot attacks, site downtime, and coordinate the return of service in collaboration with our IT Manager and third-party support teams. • Ensure backups are viable and running successfully on a regular basis • Participate in webinars for a comprehensive understanding of the eCommerce & POS platforms as needed • Assist IT Manager in rolling out eCommerce & POS system upgrades • Coordinate and schedule upgrades and training for sisters & staff as needed. • Adapt to changing priorities, learn new skills, and contribute to cross-functional projects at the direction of the supervisor KNOWLEDGE & QUALIFICATIONS REQUIRED BSc in Computer Science, Information Technology or a related field and a minimum of two (2) years experience in website administration and/or database management. Desirable: • The software platforms in use in our environment (and in which the successful candidate will be expected to become competent) are: • Microsoft Office 365 (email and inter-company communications, document processing in Word/Excel, cloud file storage in SharePoint) • Experience with any of the following systems: • POS Database Systems (Teamwork CHQ) • eCommerce platforms (Magento or BigCommerce) and third-party integrations/plugins • Publishing House or other B2B software (Acumen Book) • CRM software (MailChimp) integrated with other platforms • Prior experience with any of the above platforms would be an asset • Previous web development or eCommerce experience would be an asset. • Use of VPN, private home office, and fast home internet connection if working remotely SKILLS & COMPETENCIES • Attention to detail with high levels of accuracy • Working knowledge of Microsoft 365, Excel and Outlook • Display a high level of initiative and understanding • Excellent communication skills – verbal, listening and written • Ability to juggle tasks while prioritizing and maintaining the ability to quickly identify errors and omissions. • Basic knowledge of cybersecurity privacy laws and regulations related to handling customer records and proprietary information • Proficiency in Spanish for data entry is desirable by not required PERSONAL CHARACTERISTICS • High degree of integrity and trustworthiness • Display a high degree of respect for self, colleagues, and superiors • Willing to work in a team environment To apply for this position please send a resume and cover letter to humanresources@paulinemedia.com.

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