Job description

We're looking to hire a Principal Cloud Solution Architect - Azure Infrastructure to join Microsoft Americas Customer Success Unit (CSU). With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect - Azure Infrastructure, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your leading technical expertise, you will ensure customers maximize value from their Microsoft investments. Microsoft aspires to help our customers architect and deploy first class cloud infrastructure solutions in Azure to be AI Ready by applying scalable best practices in the cloud with Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF). Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market.   This role is flexible in that you can work up to 50% from home.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • Lead virtual teams and share strategic technical input. • Organize and present at internal and external events. • Connect gaps and patterns across business and technology areas. • Drive changes and improvements to existing intellectual property (IP), technologies, and processes. • Develop and expand impactful relationships with customer and partner architects, C-level technical decision makers, and business stakeholders. • Provide direction to technical decision makers and build bridges between technical and business decision makers. • Actively listen and create constructive tension and trust with customers/partners. • Guide team members to focus on customer/partner experience through efficient delivery. • Lead the adoption of Microsoft offerings and drive customer consumption. • Role models effective technical readiness and influences team to drive their own technical readiness. • Own complex customer/partner relationships and lead the removal of technical blockers. Successful candidate possesses:  • Industry knowledge and experience in technical leadership. • Track record of driving customer/partner success. • Communication and presentation skills. • Ability to connect business and technology areas and drive improvements. • Experience in developing and expanding relationships with key stakeholders. • Ability to anticipate and manage business and technical risks. Benefits • Opportunity to work with a dynamic and innovative team. • Engage in high-impact projects and drive customer success. • Access to continuous learning and development opportunities. Other • Embody our culture and values Qualifications Required/Minimum Qualifications • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting • * OR equivalent experience. • 4+ years experience working in a customer-facing role (e.g., internal and/or external). • 4+ years of experience with Microsoft Azure Core Platform & Window Server technologies.  Preferred Qualifications • 6+ years experience working in a customer-facing role (e.g., internal and/or external). • 6+ years experience leading technical projects, teams, or functions • Experience with directory services like LDAP, Active Directory, or NIS and enabling authentication with hybrid cloud environments • Experience with large-scale clusters and distributed resource management using tools like SLURM or Kubernetes • Proficiency with virtualization technologies, e.g., AVS, AVD, VNC, etc. • Familiarity with automating the provisioning and configuration of infrastructure in a cloud environment using tools like Packer, Azure Image Builder, Terraform, Bicep, Ansible, etc. • Knowledge and understanding of advanced networking and security scenarios (e.g., configuring DNS, VPN, proxies, and firewalls) • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) or breadth of technical experience and knowledge in foundational application development and tooling, foundational AI, architecture design, with strong technical understanding of cloud deployment scenarios and workloads and proven ability to map the customer’s needs to technical solutions. Cloud Solution Architecture IC5 - The typical base pay range for this role across the U.S. is USD $129,200 - $248,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $268,900 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until April 10, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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