Job description

We are a fast-growing Managed and Cloud Services Provider trusted by businesses to deliver secure, scalable, and innovative IT solutions. We are seeking an IT Systems Team Lead with proven management experience in the MSP industry. This position is ideal for a hands-on technical leader who can guide a team, oversee complex client environments, and ensure consistent, high-quality service delivery. You will lead a team of engineers while maintaining technical involvement across Azure, Microsoft 365, and on-prem infrastructure. This role combines leadership, project oversight, and escalation support in a collaborative, growth-oriented environment. Day to Day • Manage and develop a team of Level 1 and Level 2 engineers, providing mentorship, training, and performance feedback • Oversee daily operations and ensure SLA adherence across multiple client environments • Serve as the senior escalation point for infrastructure, networking, and cloud issues • Design and implement client projects, including migrations, upgrades, and deployments • Administer and optimize Microsoft 365, Azure, and on-premises systems for performance and security • Collaborate with leadership to refine processes, documentation, and service delivery standards • Maintain strong relationships with clients, ensuring proactive communication and strategic alignment Required Experience • At least two years of MSP experience and two years of IT Leadership experience • Proven success leading and coaching a technical team within a Managed Services environment • Deep technical expertise in Microsoft 365, Azure, Intune, and Windows Server administration • Experience managing complex client infrastructures, including cloud and hybrid setups • Strong communication and organizational skills with the ability to prioritize multiple initiatives • Demonstrated ability to balance leadership responsibilities with hands-on technical work Compensation + Benefits • Competitive salary range of $100,000 – $115,000 • Hybrid WFH schedule • Health, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Performance bonuses and certification reimbursement

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