Job description
Overview
CRM Technical Architect role located in New York, NY (Hybrid). Contract position. Requires 10+ years of experience with a strong Financial/Banking background. Only accepting resumes with 10+ years of experience and strong Financial/Banking background.
Role
CRM Technical Architect
Location
New York, NY (Hybrid)
Employment type
Contract
Required Qualifications 10+ years of experience in CRM solution architecture and development, with 5+ years in Microsoft Dynamics 365 CE D365 Sales, Customer Service, Power Platform Azure Integration Services, Dataverse, Dual-write Plugin development, JavaScript, Power Automate, and custom connectors Experience in large-scale CRM implementations and data migrations Strong understanding of enterprise integration patterns and cloud-native architecture Preferred Qualifications Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert Experience with Databricks, Microsoft Copilot, and Customer Insights Familiarity with IPPD 365 or similar delivery frameworks Responsibilities Lead the technical design of D365 CE (Sales, Service) solutions aligned with business processes and transformation goals Define and implement scalable, secure, and extensible CRM architecture Ensure alignment with the Calandra End-State Architecture and integration with D365 F&O via Dual-write Platform Modernization & Customization Oversee the migration from legacy CRM (AX 2009) to D365 CE for B2B and B2C operations Configure and customize D365 CE using Power Platform, plugins, workflows, and Power Automate Enable out-of-the-box features and extend capabilities using custom development where needed Integration & Data Flow: Design and implement integrations with Shopify, Espresa, Paymentech, SendGrid; Databricks Lakehouse for Pet Registry and Microchip Registry; Microsoft Dataverse and Customer Insights; ensure real-time data synchronization and robust API-based integrations AI & Customer Experience Enablement: Support deployment of Microsoft Copilot for AI-powered interaction summaries and forecasting; enable data-driven insights through integration with Dataverse and Power BI Collaboration & Delivery Support: Work with enterprise architects, functional leads, and development teams to ensure cohesive delivery; provide technical leadership and mentorship to CRM developers and integration specialists; participate in code reviews, solution validation, and performance tuning Expected Outcomes A robust, scalable, and integrated CRM platform supporting B2B and B2C operations Seamless data flow and real-time synchronization across enterprise systems AI-enabled customer engagement and data-driven decision-making High-quality, maintainable technical solutions aligned with business goals Notes
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