Job description

The Server Systems Administrator will provide Tier 3 IT support to restore services at customer sites through diagnosis, isolation and resolution of systems, software, and network problems. Education and Experience: (Preferred) Bachelor‘s Degree 2 to 3+ Years of experience Security+ CE (or appropriate DoDM 8570 Baseline Certification) IAT Level II certification is required before start Public Trust Clearance - Tier 3 Responsibilities: Assist Field Technicians in response to situations where the normal troubleshooting processes have failed to resolve the customer‘s problem at Tier 1 or Tier 2 Help Desk support. Provide installation, support and maintenance for approximately (23) Servers used for printer services, database or file storage services, medical application services, or other business functions. Perform maintenance and technical support for network security applications such as, hard-disk encryption. Perform System Center Configuration Manager (SCCM) and McAfee Enterprise and Windows Server Update Services (WSUS), Symantec End Point, and ACAS. Install or configure third party software applications, associated patches and security updates or version updates, and troubleshoot errors associated with the installation of the software for approximately (6) Commercial-off-the Shelf (COTS) 3rd party software applications, including: Citrix and other business software products, within a Windows 10 desktop environment. Troubleshoot software and applications that fail to function according to software design. Knowledge and Skills: Excellent verbal and written communication skills Ability to organize and facilitate planning and demonstrations Ability to track, manage, and ensure projects tasks are completed in a timely manner Knowledge of Windows Server 2016/ 2019/ 2022 Knowledge of Windows Server Update Services (WSUS) Knowledge of SharePoint Server Knowledge of Assured Compliance Assessment Solution (ACAS) Knowledge of Symantec End Point Knowledge of VMware Knowledge of Adobe Knowledge of Windows 10 and 11 Knowledge of MS Office 365 Knowledge of SCCM / MECM Knowledge of Enterprise Level Servers (HP, Dell) Knowledge of SQL Server Knowledge of Various other DOD, Navy (GOTS) and Commercial Off-the-shelf (COTS) applications Technical Knowledge Experience in VMWare ESXi v6.7/vCenter, Microsoft Servers 2016 / 2019 / 2022 Experience with SCCM / MECM Experience with ServiceNOW Ticketing/Global Service Center Experience with Citrix Experience with Virtual Data Center (NetApp, VMware ESXi) Experience with implementing configuration baselines and DoD STIGs Experience with patching & configuration (Remedies & Policies) Experience with server to server Integration Application Clearance/Citizenship: Public Trust Tier-3 Must be US Citizen Travel Requirements: This position will involve less than 10% travel Location: Lovell Federal Health Care Center (FHCC), North Chicago, IL 60064

Requirements