Job description

Job Summary: The IT Administrator is responsible for the smooth operation and maintenance of the organization’s computer systems and networks, ensuring they are functioning efficiently and securely across all business locations. The IT Administrator oversees the records of all hardware assets, from desktops to printers, ensuring optional functionality and swift resolution of technical issues, along with keeping up-to-date on technology resources and threats to effectively act as the organization’s guardian against cyber threats, including implementing and analyzing security protocols and staying educated on the latest cybersecurity trends to reinforce the company’s defenses against potential risks. Essential Job Functions 20% System Maintenance and Support: • Install, configure, and maintain hardware and software • Troubleshoot and resolve technical issues through the company’s ticketing system • Monitor system performance and identify areas for improvement • Provide technical support to users 20% Network Management: • Manage network infrastructure, including servers, routers, and firewalls • Ensure network connectivity and security • Implement and maintain network security protocols 20% Data Management: • Back up and restore data • Manage user accounts and permissions • Ensure data integrity and security • Assist with the effective IT onboarding and offboarding protocols of employees and clients 20% Hardware Management: • Manage hardware assets, including servers, workstations, and peripherals • Troubleshoot hardware issues • Ensure hardware is up-to-date and functioning correctly 10% Collaboration and Training: • Document system configurations and procedures • Collaborate with external vendors to work towards effective solutions for the business • Provide training to users on new systems and software • Stay up-to-date on the latest IT technologies and trends 10% Other duties as assigned Education: Bachelor's degree in computer science, information technology, information systems, or similar. Applicable professional qualifications, such as Microsoft, Oracle, or Cisco certification. Experience: At least two years' experience in a similar role. Extensive experience with IT systems, networks, and related technologies. Demonstrated knowledge of best practices in IT administration and system security. Specific Knowledge, Skills, and Abilities: Technical Skills: • Strong knowledge of computer hardware and software • Proficiency in networking protocols and technologies • Experience with operating systems (Windows, Linux, etc.) • Knowledge of database management systems • Familiarity with virtualization technologies Problem-Solving Skills: • Ability to diagnose and resolve technical issues efficiently. • Strong analytical and problem-solving skills Communication Skills: • Excellent communication and interpersonal skills • Ability to explain technical concepts to non-technical users Collaboration and Organization: • Ability to work independently and as part of a team • Strong organizational skills • Ability to manage time effectively and prioritize tasks Travel requirement: 25%

Requirements