Job description

About Slate: Slate is a new U.S. company exploring development in the electric vehicle space. Who We Are Looking For: Slate seeks an energetic, organized, and experienced IT professional focused on user support, hardware and software maintenance, and network troubleshooting to fill our PC LAN Tech and O365 Administrator position in Troy, MI. The ideal candidate will provide comprehensive desktop, mobile, and network support across multiple locations, including four sites in Troy and remote users. You should ensure system reliability, security, and compliance while delivering exceptional customer service. Proficiency in O365 administration, Azure AD, and user ID management, along with a commitment to ITIL best practices, is essential. What You Get to Do: Primary Responsibilities: Desktop, Network, and O365 Support • User Support: Provide technical support for hardware and software issues, troubleshooting desktops, laptops, printers, and peripherals. • Hardware Maintenance: Install, configure, and maintain computer hardware components such as CPUs, RAM, hard drives, and network interface cards (NICs). • Software Installation and Configuration: Install, upgrade, and configure operating systems, software applications, and device drivers. • Network Troubleshooting: Identify and resolve basic network connectivity issues, including LAN cables, switches, and routers. • Inventory Management: Maintain an inventory of computer hardware and software assets, tracking equipment and licenses. • Remote Assistance: Provide remote support via remote desktop tools, phone, or email. • Documentation: Create and update documentation, user manuals, and knowledge base articles. • Troubleshooting and Diagnosis: Diagnose hardware and software problems using diagnostic tools and problem solving techniques. • Routine Maintenance: Perform system updates, patches, and backups to ensure reliability and security. • End User Training: Conduct training sessions for end users on basic hardware and software usage. • Collaboration: Work with second level support teams or network administrators for complex technical issues. • Incident Reporting: Document and report incidents and service requests in a helpdesk or ticketing system. • Compliance: Ensure compliance with IT policies and standards. • Problem Resolution Follow-up: Follow up on resolved issues to verify user satisfaction. What You Bring to the Team: • 5+ years as a PC LAN Technician and service desk support. • 1+ years as a Microsoft Administrator in an O365 cloud environment. • Customer Service: Excellent skills for assisting end users effectively and professionally. • Technical Proficiency: Strong knowledge of computer hardware, operating systems (Windows, macOS), and software applications. • Software Installation: Proficiency in installing and configuring software applications and drivers. • Hardware Maintenance: Skills in assembling, disassembling, and upgrading computer components. • Troubleshooting Skills: Ability to efficiently diagnose and resolve hardware and software issues. • Networking Basics: Understanding of IP addressing, subnetting, and LAN configurations. • User Account Management: Knowledge of user account creation, modification, and permissions management. • Security Awareness: Awareness of security best practices. • Documentation Skills: Ability to create and maintain documentation and knowledge-based articles. • Remote Support: Familiarity with remote support tools and techniques. • Problem Solving: Strong skills for identifying and resolving technical issues. • Time Management: Effective multitasking skills to handle multiple requests concurrently. • M365 Administration: Proficiency in Microsoft 365 administration, including user management and licensing. • Desktop and Mobile Management: Experience in managing devices within the Microsoft 365 environment. • Microsoft Stack Knowledge: Familiarity with SharePoint, Exchange, Teams, and OneDrive. • Microsoft Teams: Experience with Teams administration. • Attention to Detail: Detail oriented in documentation and inventory management. • Adaptability: Flexibility to work in a dynamic IT environment. • Team Collaboration: Ability to collaborate with IT teams for issue resolution. • Compliance Awareness: Understanding of IT policies and procedures. Preferred Skills and Qualifications • Experience with advanced Microsoft applications and security tools (Intune, PowerShell, DLP, Sentinel, ATP). • Knowledge of Azure AD for identity management. • Ability to configure advanced security settings in Microsoft 365. • Familiarity with Power Automate and Power BI. • Strong communication skills for cross functional collaboration. • Experience collaborating with vendors for issue resolution. We want to work with people that reflect the communities in which we operate: • Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. • Slate is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on ev.careers or View phone number on ev.careers.

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