Job description

Responsibilities: - Advanced Troubleshooting & Support: - Provide expert-level technical support and troubleshooting for escalated incidents related to cloud infrastructure and managed services. - Analyze complex technical problems, identify root causes, and develop effective solutions. - Proactively monitor cloud environments and identify potential issues before they impact clients. - Develop and maintain comprehensive documentation, knowledge base articles, and runbooks for internal and external use. - Engineering & Design: - Contribute to the design, implementation, and maintenance of complex cloud environments for clients. - Design and build automated solutions for the deployment, monitoring, and maintenance of cloud environments. - Participate in security audits and ensure adherence to compliance frameworks: (FedRAMP, IRS 1075, NIST 800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and security best practices. - Client Communication & Collaboration: - Communicate effectively with clients to understand their needs and provide technical guidance. - Build strong relationships with key client stakeholders and act as a trusted advisor. - Collaborate with other teams (e.g., client success) to ensure seamless service delivery. - Continuous Improvement: - Stay abreast of the latest cloud technologies and trends. - Identify opportunities to improve our service offerings and operational processes. - Mentor and train other team members. Essential Skills: - Cloud Expertise: - 5+ years of hands-on experience with Azure in a production environment. - Deep understanding of cloud infrastructure components (compute, storage, networking, database infrastructure, security). - Experience with containerization technologies (e.g., Docker, Kubernetes). - Knowledge of DevOps principles and practices. - Experience with cloud automation tools (e.g., Terraform, Ansible, Azure DevOps). - Proficiency in scripting languages (e.g., PowerShell, Python). - Troubleshooting & Problem-Solving: - Proven ability to analyze and resolve complex technical issues. - Strong understanding of ITIL processes and best practices. - Experience with monitoring and logging tools. - Ability to work to solutions with only the ability to escalate to vendors or other sources, last line escalation support in a 24/7/52 environment. - Communication & Collaboration: - Ability to effectively communicate to clients (good and bad news). - Excellent written and verbal communication skills. - Ability to explain technical concepts to both technical and non-technical audiences. - Strong interpersonal and teamwork skills. - Technical project management ability. Qualifications: - Ability to pass a federal background check for Public Trust Fitness. - Ability to provide support in all US time zones and after hours if necessary. - Bachelor's degree in computer science, engineering, or a related field (or equivalent experience). - Azure Architect (AZ305) Certification along with other Azure infrastructure related certifications. - 7+ years of experience in cloud engineering or a related field. - Strong understanding of cloud computing concepts and technologies. - Proven track record of successfully designing, implementing, and supporting cloud environments. - Excellent problem-solving and troubleshooting skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - A passion for learning and staying up-to-date on the latest cloud technologies.

Requirements