Job description

Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Profit sharing • Vision insurance Primary Place of Employment: Pikesville, MD Duties and Responsibilities: • Management of and timely response to web help desk tickets (expectation is a ticket is responded to within 24 hours of receipt on a non-urgent issue, urgent issues should be followed up on immediately and if travel is involved response within 4 hours). • Support of the Caliber CAD, RMS and Mobile system for the Maryland Department State Police (MDSP), Maryland Transportation Authority Police (MDTA), Maryland Transit Administration Police (MTA) and Department of Natural Resources Police (DNR). • Management and support of CAD RMS training lab • On-site support of barracks and allied agency communication centers (travel is up to 1600 miles per year) • Jasper Reports support and design CAD server and SAN maintenance and updates • CAD Workstation maintenance and updates • VMWare support and troubleshooting • Network device support and troubleshooting • System performance audits (Monthly) • Records management audits (Monthly) • Attendance at MDSP ITD meetings • Maryland State Point of Contact for all CAD, RMS and Mobile issues • Create/Documentation for CAD/RMS/Mobile CAD RMS System Inventory • After hours support as needed Education: • An Associates degree from an accredited college or university in Computer Science, Information Systems, Business or other related technical discipline. • A Bachelors Degree in one of the above disciplines equals one-year specialized and two (2) years general experience. • An additional year of specialized experience may be substituted for the required education. General Experience: • Two (2) years of experience in a computer-related field. Specialized Experience: • One (1) year of experience administering multiuser, shared processor systems and data communications networks. Candidates chosen for an interview will meet the Education, General Experience and Specialized Experience requirements. Preferred: • Minimum of one (1) years experience required in administering Windows Server 2003-2012, VMWare, and Microsoft SCCM • Minimum of one (1) years experience required in network troubleshooting and administration • Six (6) months experience managing a law enforcement CAD, RMS and Mobile system

Requirements