Job description

We are seeking a hands-on and service-oriented IT Manager to lead the Help Desk and General IT Operations function across the organization. This role is responsible for managing end-user support, service desk operations, IT asset lifecycle, employee onboarding/offboarding, access management, support processes, and documentation. This position supports both business and basketball operations, ensuring a seamless technology experience for all departments. The IT Manager will also work closely with the IT Event Support Manager to supplement technical support for venue and event operations and will partner closely with the Director of Infrastructure to align technology standards, cross-functional initiatives, and project execution. This is a full-time role based in Inglewood, CA and is eligible for our competitive benefit offering including medical, dental, vision, 401(k) plan with company contribution, Well-Being Allowance, and more. Due to the nature of this industry, you must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts and NBA games.   What You Will Do Team Leadership & Service Desk Management Lead and manage the team of IT Support Specialists to ensure high-quality, timely IT support for all team members. Define and enforce SLAs, ticket prioritization protocols, and escalation procedures. Develop performance metrics and KPIs to measure team effectiveness and drive continuous improvement. Train and mentor IT Support Specialists, providing day-to-day guidance, domain expertise, and development support for effective execution and personal growth. Serve as an escalation point for service delivery issues as well as advanced technical issues. Available on-call and work outside normal business hours to solve company-critical, IT-related problems. End-User Support Oversee technical support for desktops, laptops, mobile devices, collaboration tools (e.g., Microsoft 365), and standard software. Manage employee lifecycle support, including provisioning/deprovisioning of accounts, equipment, and system access. Partner with HR and department managers to deliver smooth onboarding and offboarding experiences of both full-time and part-time staff. Ensure compliance with IT policies and security standards for device and access management. IT Asset & Access Management Manage the lifecycle of end-user hardware and peripherals, including procurement, inventory, deployment, and retirement. Maintain accurate asset records and ensure proper tracking of loaner devices and spares. Oversee access management across platforms like Active Directory and Azure AD. Enforce least-privilege principles and ensure compliance with internal access controls. Documentation & Process Improvement Develop and maintain internal documentation, including SOPs, knowledge base articles, and user guides. Support reviews of Incident and Problem data for trends and recurrence of issues, finding opportunities to reduce the frequency and eliminate service impacting events and streamline existing processes. Collaborate with the Cybersecurity Engineer and Director of Infrastructure to align on support procedures and technology standards. Operations Manage key vendor relationships. Negotiate contracts with consultants, technical personnel, and vendors for services and products purchased for the organization. Manage maintenance and monitoring of third-party software applications. Support business disaster recovery and continuity procedures. Work closely with the VP of Technology to develop budgets that account for capital expenditures on technology investments and support initiatives aligned with the strategic technology roadmap. Venue/ Event Support: Contribute to critical initiatives focused on venue technology and moving the business forward. Work closely with the IT Event Support Manager to coordinate staffing needs for basketball games and events.   Provide supplemental oversight for system monitoring and alerting tools during events to proactively identify and escalate potential issues. Serve as a backup to the IT Event Support Manager to ensure continuity of operations during their absence or periods of high demand. Participate in the manager coverage rotation during events to support technical staff, handle escalations, and ensure alignment with operational standards.   Qualifications: BS in Computer Science, Information Technology, or related discipline. 6+ years of experience in IT or business / industry, with 3+ years in a leadership role managing direct reports and/or overseeing technical teams. Proven experience managing help desk or IT support teams in a fast-paced, service-driven environment. Strong understanding of end-user technologies, ITSM tools, account provisioning workflows, and device management platforms (e.g., Autopilot, Intune, Jamf), Experience supporting Windows and Macs, M365, Azure, Active Directory, and Intune. Excellent communication skills (verbal and written) with the ability to communicate with others in the company across technical and non-technical roles. Experience with ITIL, ITSM preferred. Experience building out or configuring Jira Service Management for ITSM, including ticket workflows, request types, SLAs, and automations a plus.   About Intuit Dome: Opened in August 2024, Intuit Dome is the new home of the LA Clippers and will host hundreds of sporting events and concerts each year. Located in Inglewood, Calif., Intuit Dome is built different -- it will redefine fans’ expectations for live experiences and change the music landscape in Los Angeles. Set to host the 2026 NBA All-Star game and Olympic Basketball in 2028, Intuit Dome is over 1 million square feet and features our team training center, business operations offices, five full-sized basketball courts, an 80,000 square foot outdoor plaza and a double-sided Halo Board composed of more than an acre of LED.   Compensation The range for this position is $120,000 - $130,000 annual compensation. Compensation package offered will be based on multiple individualized factors, including a candidate's job-related knowledge, skills, and experience. The role is classified as exempt.   Benefits and Perks We offer a competitive benefits program, including: Medical, Dental and Vision plans 401(k) plan with company contribution Wellbeing Allowance of up to $1,000 per year Paid vacation and sick time Paid parental leave Flexible Spending Accounts (Medical and Dependent Care) Company-paid Long Term Disability insurance Company-paid Life and AD&D Insurance Voluntary Life Insurance options for employee, spouse and children Employee Assistance Program Mind health support via Modern Health and Headspace The LA Clippers are a proud equal opportunity employer. It is our desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. To view our employment privacy policy, please visit https://www.nba.com/clippers/california-employment-privacy-policy  

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