Job description

Description At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Company Culture and Environment Our culture emphasizes innovation, collaboration, and diversity. We celebrate all cultures and encourage personal and professional growth, creating an engaging work environment for all employees. Career Growth and Development Opportunities Joining Verint provides opportunities for career advancement through skill development and a commitment to employee engagement. Employees can participate in various projects and become thought leaders in the industry. Detailed Benefits and Perks • Comprehensive healthcare coverage • Competitive salary range: \(90K - \)140K • Opportunities for professional development • Flexible working arrangements • Travel opportunities (30-50%) Compensation and Benefits Verint Systems Inc. offers a competitive compensation package, along with a commitment to maintaining a workplace free from discrimination, retaliation, and harassment. Why you should apply for this position today This role offers the chance to be at the forefront of customer engagement technology, allowing you to make a significant impact on how organizations interact with their customers. You will work closely with senior leadership and help position Verint as a leader in the CCaaS space. Skills • In-depth knowledge of machine learning and data science • Strong networking abilities • Analytical and critical thinking skills • Excellent customer service and leadership skills • Professional presentation and communication skills • Knowledge of data ecosystems (CRMs, CDPs, ERPs) • Architectural knowledge of data lakes and data warehouses (AWS, GCP, Azure, Snowflake) Responsibilities • Maintain knowledge of machine learning and data science • Position the Verint Open CCaaS platform as the choice for contact centers • Present to senior IT and Data Science teams • Build thought leadership through speaking and networking • Develop marketing strategies with the Marketing team • Lead product demonstrations • Identify opportunities in customer accounts • Keep updated on Verint products and industry trends Qualifications • Bachelor’s Degree or equivalent work experience • 5-7 years of experience in AI and Data Science • 10+ years of experience in contact center operations • Knowledge of contact center solutions is an advantage • Strong analytical skills and relationship-building abilities • Effective written and verbal communication skills Education Requirements • Bachelor’s degree in a relevant field Education Requirements Credential Category • Bachelor’s Degree or equivalent work experience Experience Requirements • 5-7 years of experience in AI and Data Science • 10+ years in contact center operations, either in a vendor capacity or through implementation • Familiarity with data ecosystems and architectural knowledge of data lakes and warehouses Why work in Carson City, NV Carson City offers a unique blend of natural beauty, outdoor activities, and a welcoming community. Living and working here provides a peaceful environment with access to beautiful landscapes, making it an ideal location for professionals seeking a balanced lifestyle.

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