Job description

Job Title: Device Support • NO C2C/NO SPONSORSHIP* Location: Atlanta, GA 100% onsite Length of contract: 6+month contract to hire Hourly Pay: $27-30/hr Schedule: Monday - Friday 8-5pm Must Have: 2 years of onsite device support Heavy support on iPhone, iPads, laptops, desktops. Usage of Intune and MECM highly preferred. Mission: Provide the best possible "white glove" customer service by working with customers to resolve their technical related problems in a swift manner as well as providing accurate responses and solutions. Experience: • Two-year prior Support Center experience, working in a fast-paced environment directly supporting Desktops and Laptops. • Proven ability to meet service goals consistently. • One-year prior Windows administration and Active Directory experience. • Microsoft Certified Professional (MCP) and/or Comp TIA Certifications preferred. Key metrics that will be used to measure success of this role: • Customer Satisfaction • Time to Close • Completion of Group Projects Responsibilities: Listed below are the responsibilities for this role: • Cultivate and manage relationships with customers. • Prioritize work and meet deadlines. • Support and deploy company desktops and laptops. • Document resolutions for other teams and team members to use. • Serve as a point of contact and Subject Matter Expert for the team. Accurately track all work in ITSM for the benefit of customers and IT. • Support on-going Device Support projects. • Be flexible to meet the needs of the team or current project, which sometimes requires nights and weekends. • Maintain application packages for deployment through MECM/SCCM and Intune. • Participate in building Gold image for company desktops/laptops. • Follow policies and procedures on computer and software deployment and decommissioning. • Function as a point of contact for incidents and service requests from end users by phone and email. • Solve problems and be able to present technical information to users with different technical skill levels. • Communicate effectively with customers, coworkers, and management. • Configure Apple devices in Airwatch or Intune. • Configure and troubleshoot various equipment and peripherals, including desktops/laptops, printers, and more. • Cross train and assist others when necessary. • Support and configure the software applications such as email plugins, CRM system, Office 365, Outlook, Edge, Chrome, timekeeping, customer presentation applications, VPN, and others. • Employ device management tools in supporting users and requested applications. • React to change productively and handle other essential tasks as assigned. • Be an active member of the Device Support Services team.

Requirements