Job description

Strategy & Execution - Define and execute a scalable technology and product roadmap aligned with business growth, margin targets, and innovation goals. - Drive a platform-first architecture that supports configurable, off-the-shelf products while reducing development time, delivery cost, and support complexity. - Define and implement a unified architecture strategy across products to support rapid configuration, margin lift, and technical scalability for future offerings like IG Essentials and IG5. - Lead the adoption of modern practices across CI/CD, cloud services, security, and platform operations. Product & Engineering Oversight - Own the full product lifecycle—from discovery to launch—ensuring customer input informs roadmap prioritization. - Lead all technical teams: Software Development, Configuration, and QA to ensure timely, high-quality, and cost-effective delivery. - Partner with Customer Success, Support, and Training to ensure successful product adoption and end-user outcomes. Financial & Operational Accountability - Manage technical resourcing, delivery velocity, and backlog capacity to support 60%+ gross margin and on-time delivery targets. - Build scalable processes and systems to eliminate delivery bottlenecks, reduce rework, and increase first-time-right deployments. - Lead the company-wide adoption and configuration of Azure DevOps as the single source of truth for all technical tasks, time tracking, and delivery workflows. - Redesign the current skills matrix to ensure accurate representation of technical capabilities and use it to drive resourcing, coaching, and hiring decisions. - Develop and implement KPIs for all technical roles—Software Developers, Config Specialists, and QA Analysts—focused on velocity, backlog throughput, documentation completeness, and quality metrics. Innovation & Ecosystem Growth - Identify and evaluate emerging technologies, AI, R&D priorities, and 3rd-party integrations to extend product capabilities. - Champion a modular architecture strategy that accelerates feature reuse across customers and product lines. Cross Functional Leadership - Collaborate with Product and Project Management to realign ownership of technical direction—ensuring that feasibility, timeline estimates, and architecture decisions are driven by Engineering rather than externally imposed. - Serve as a senior leader on the management team, contributing to company-wide strategy, hiring, and operational planning. Team Development - Attract, develop, and retain top engineering and product talent. - Mentor a team of engineering managers, architects, and technical leads to build sustainable leadership bench strength. - Restructure the software development and configuration teams to eliminate reliance on undocumented, single-SME knowledge by implementing documentation standards, onboarding-ready processes, and shared technical ownership. - Lead the evaluation and restructuring of existing team members to ensure alignment with Agate's cultural values and technical standards for performance, adaptability, and collaboration. What You'll Bring - 10+ years of experience in software development leadership, including managing cross-functional technical teams in an enterprise SaaS environment. - Proven success leading product development in configurable or heavily customized platforms. - Deep understanding of DevOps, CI/CD, QA automation, and secure development practices. - Demonstrated ability to manage both long-term product strategy and short-term technical execution. - Experience designing reusable platforms or product modularization frameworks. - Strong financial acumen—comfortable with budgeting, forecasting, and managing to margin. - Excellent communication and collaboration skills with technical and non-technical stakeholders alike. - A passion for public-sector impact and solving complex problems at scale. What Success Looks Like - All technical teams (Dev, Config, QA) operate under shared architecture standards, common tooling, and clear KPIs - The team is resourced and documented in a way that reduces dependency on individual contributors and enables full project interchangeability - Azure DevOps is fully deployed and adopted with reliable data on task completion, effort, and quality - Internal metrics are used to track efficiency, quality, and alignment with project SOWs and pricing targets - The VP is recognized as a key driver of delivery margin, product velocity, and operational clarity - The President is no longer required to intervene in day-to-day Engineering or Configuration execution Bonus If You Have - Experience with grant management, case management, or other government-facing enterprise SaaS - Familiarity with Azure DevOps, Power BI, and configurable form engines - Prior leadership during periods of rapid scale, reorganization, or post-merger product integration

Requirements