Job description

At Sony Music Publishing (“SMP”), we believe every voice matters. We are the #1 global music publisher, advancing the artistry of the world’s greatest songwriters and composers for over 25 years. We keep songwriters at the forefront of everything we do, and design our suite of services to amplify opportunities, build connections, and defend their rights. Our roster benefits from an international team committed to providing support at every career stage. From classic catalogues to contemporary hitmakers, history is always being written. We are a part of the Sony family of global companies. Learn more about SMP at https://www.sonymusicpub.com/en. Why join Sony Music Group? Here at Sony Music Group, we are shaping what’s next in a way that creates impact. Forging powerful new ideas at the heart of music, technology, and culture that entertain and move people. This is your opportunity. Part of a global community, united by individual passion, rising to that challenge every day. Adapting at pace and supporting one another, inspired to influence the future. For the benefit of you, our people; our creators, our business, and wider society too. Be a part of an organization that is creator first. Committed to fueling excellence and always imagining more, while fostering a supportive culture, one where we elevate each other and act responsibly. Responsibilities • Interface with Sony GISC team as operating company lead for Microsoft 365 Platform. • Analyze problems and identify the root cause through coordination of internal and external support resources including the investigation of online knowledge bases and creating test environments to replicate any fault. • Prioritize support requests effectively to ensure compliance with agreed Service Levels. • Respond to critical incidents outside of standard office hours. • By agreement with the manager, work outside of standard office hours to minimize adverse business impact when implementing IT changes or performing planned activities. • As part of the Infrastructure Support Team, you will be responsible for supporting all aspects of the IT Network, Database and System Infrastructure. • Work with Sony Corporate to coordinate/aid with any corporate initiatives, and to ensure compliance with corporate standards and policies. • Work with the Information Security and Privacy teams to ensure all activities are compliant with Sony Group policies and procedures. • Escalate and then coordinate issues and problems with internal / external third-party support. Who You Are • Minimum 5+ years of technical support experience. • Monitor backups to ensure all business data is backed up and restorable. • Provide support to the Service Desk as needed. • Perform and coordinate regular patching for all IT infrastructure including servers, databases, networking, PCs and applications. • Maintain configuration information relevant to network (LAN, WAN, VPN), server and database infrastructure. • Support the Service Desk team in maintaining the physical asset register for network (LAN, WAN, VPN) and server assets. • Perform and coordinate regular patching for all IT infrastructure including servers, databases, networking, PCs and applications. • Ensure all required tooling for monitoring and alerting of all appropriate infrastructure services is functioning correctly. • Support the technical production and testing of the IT Continuity plan creating and documenting processes and procedures to ensure the timely recovery of the systems in the event of a disaster. • Provide support and administration functions for database servers. • Provide support for IT applications. • Perform system administration of the network (LAN, WAN, VPN), server, database infrastructure including upgrading hardware, installing software and monitoring performance. • Manage and deliver IT projects within the agreed upon scope and time. Required Skills/Competencies • Proficient in MS Word, Excel, Outlook, and PowerPoint and Microsoft 365 Administration. • Bachelor’s degree in a computer related field. • Excellent written and verbal communications skills. • Windows/Linux server administration. • TCP/IP, SMB. • Local networking, switching, and routing concepts. • Wide area networking. Work Requirements • Availability and flexibility to accommodate hours occasionally extending outside of regular schedule due to collaboration with coworkers in different time zones to support the United Kingdom, Asia and Los Angeles-based teams, as needed. • 7.5-hour business workday 3 – 4 days in the office but variations in work volume frequently require extended working hours for evening and late-night events. • Must be authorized to work in the United States. What We Give You • You join an inclusive, collaborative, and global community where you can fuel the creative journey. • A modern office environment designed to foster productivity, creativity, and teamwork. • An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching. • Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans. • We invest in your professional growth & development. • Time off for a winter recess. • Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. EEO is the Law EEO is the Law Supplement Right to Work (English/Spanish) E-Verify Participation (English/Spanish)

Requirements