Job description

The Systems Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of our customer’s systems hardware, software, network, and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the overall infrastructure. This individual ensures that our customer’s system hardware, network, operating systems, software systems, and related procedures adhere to organizational and technical standards. The SA assists project teams with technical changes and configuration within planned projects and works closely in a project-oriented methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project lifecycle; technical analysis and design; and support of operations staff in executing, testing, and implementing the solutions. The SA is accountable for systems support of our customer’s infrastructure, both on premise, hosted and cloud. Responsibilities on these systems include SA engineering and provisioning, operations, and support, our customer’s ServiceDesk oversight, maintenance and research and development to ensure continual innovation. Systems Administration and Provisioning • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. • Technical oversight with public, and private Cloud platforms. Azure is the primary public Cloud platforms. • Proven experience in MS Azure principles, design, implementation and support. • Administration of SA-related solutions for various project and operational needs. • Install and configure systems that support the customer’s infrastructure and applications. • Develop and maintain installation and configuration procedures for use within the infrastructure team. • Contribute to and maintain system standards. • Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our customer’s resources and provide economies of scale. Operations and Support • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Respond to customer-centric telephone, email, and on-line requests for technical support. Documents, tracks, and monitors the problem using the customer’s Service Desk Management platform. • Perform regular security monitoring to identify any possible intrusions that could affect the effective operations of our customer’s business. • Oversee daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media / platform. • Perform regular file archival and purge as necessary. • Create, change, and delete user accounts per request. • Provide Tier II support to the customer’s Service Desk. • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Maintenance • Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary. • Upgrade and configure system software that supports infrastructure applications per project or operational needs. • Maintain operational, configuration, or other procedures in support of our customer’s IT Infrastructure. • Create and maintain documentation in support of platforms. • Perform periodic performance reporting to support capacity planning. • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. • Maintain data center environmental (on premise), work with Cloud / host providers to ensure data center standards are maintained. Knowledge/Skills • Bachelor (4-year) degree, with a technical major, such as engineering or computer science, or equivalent experience. • Systems Administration/System Engineer certification in Microsoft. • 5 years in a Windows Server OS systems administration role. • 5 plus years senior system administration experience including Azure Cloud infrastructure. AWS Cloud experience a plus. • Strong knowledge of MS Entra ID and MS Exchange. Typical experience would be more than several hundred employees. • Strong knowledge of Windows virtual environments. • Strong knowledge of Windows OS internals. Includes performance tuning, security, process management, systems logging. • Strong knowledge in Windows OS security • Strong knowledge in Microsoft Intune implementation and support • Strong knowledge in Microsoft autopilot implementation and support • Working knowledge in support of VOIP /telephony platforms. • Working knowledge of Apple operational environments (iOS, MAC OS) • Advance knowledge in Windows Powershell scripting and other automation tools. • Strong working knowledge of Windows desktops and devices in support of the business staff. • Knowledge in business productivity tools such as Office, Visio, PDF. • Familiarity with supporting tablets, thin-client devices, and mobile devices. • Hands-on experience with the installation of computer hardware, printers, monitors, TVs. • Strong communication skills and a customer service centric mindset. Work Related • Hybrid, 8am – 5pm Monday to Friday. • Role requires being part of an on-call support rotational schedule. • Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice. • Some travel to local or remote offices may be required at times in support of projects.

Requirements