Job description

Description In this role, you will provide advanced technical support to internal users, focusing on troubleshooting software and hardware issues, managing user accounts in Azure Active Directory, and ensuring smooth operations for all IT systems. As a Help Desk II technician, you’ll be responsible for resolving escalated tickets, handling user access requests, supporting application installations, and assisting with various IT infrastructure tasks, including system updates and security management. Company Culture and Environment Robert Half fosters a culture of support and empowerment, emphasizing the importance of connecting skilled individuals with opportunities to thrive in their careers. The organization values strong communication and a customer-centric approach to technical support, creating an environment where collaboration is key. Career Growth and Development Opportunities Robert Half provides access to top jobs and competitive compensation, along with free online training for contract, temporary, and permanent placements. This dedication to professional development indicates a commitment to helping employees enhance their skills and advance their careers. Detailed Benefits and Perks • Medical, vision, dental, and life and disability insurance • Enroll in a company 401(k) plan • Access to online training resources • Opportunities for contract, temporary, and permanent placements in various fields Compensation and Benefits Robert Half offers competitive compensation and benefits, ensuring that employees are rewarded fairly for their skills and contributions. Why you should apply for this position today This position offers a chance to join a leading talent solutions firm where you can make a significant impact delivering technical support in a dynamic work environment. You will have the opportunity to work alongside talented professionals and advance your career. Skills • Proficiency with Azure Active Directory for user management (account creation, password resets, group administration) • Strong experience with troubleshooting hardware and software issues in a Windows environment (macOS experience a plus) • Familiarity with IT service management tools and ticketing systems • Knowledge of basic networking concepts and security best practices • Excellent communication skills and a customer-centric approach to technical support Responsibilities • Provide advanced technical support for hardware, software, and network-related issues. • Manage user accounts and permissions in Azure Active Directory. • Assist with troubleshooting complex issues related to operating systems, software applications, and network connectivity. • Collaborate with the IT team to resolve escalated tickets and provide timely solutions to users. • Monitor, update, and maintain the help desk ticketing system, ensuring accurate documentation of all issues and resolutions. • Assist with software installations, configurations, and updates on Windows and macOS systems. • Ensure proper security practices, including multi-factor authentication (MFA) setups and user account audits. Qualifications • 2+ years of experience in a Help Desk or IT support role. • Strong experience with troubleshooting hardware and software issues in a Windows environment (macOS experience a plus). • Excellent communication skills, both verbal and written. Education Requirements • Relevant certifications in IT support or related fields are preferred but not strictly required. Education Requirements Credential Category • IT Certifications related to technical support or systems administration are advantageous. Experience Requirements • Minimum of 2 years in a Help Desk or IT support role with a focus on advanced technical support. • Proven experience with Azure Active Directory user management and troubleshooting. Why work in Atlanta, GA Atlanta offers a vibrant mix of culture, technology, and southern hospitality, making it an attractive city for both personal and professional life. With a thriving job market and a growing tech scene, Atlanta is home to numerous opportunities for professional development and networking. The city’s rich history, diverse culinary scene, and numerous parks provide a well-rounded lifestyle that supports both work and leisure.

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