Job description

Roles & ResponsibilitiesDesign, develop, and implement automation solutions for CRM systems, data management platforms, and technical processes within our debt settlement operations Leverage AI and machine learning technologies to enhance automation capabilities and improve process efficiency Create and maintain scripts, workflows, and integrations to streamline data flow between various systems Collaborate with cross-functional teams to identify automation opportunities and translate business requirements into technical solutions Develop and implement quality assurance processes for automated systems Monitor and optimize automated processes for performance and accuracy Provide technical support and troubleshooting for automation-related issues Stay current with emerging technologies and industry trends in automation and AI Follow all policies and procedures for the department and Company, including personnel policies and expectations as outlined in the Employee Handbook. Other duties as assigned. Required SkillsetBachelor's degree in Computer Science, Information Technology, or related field 3+ years of experience in software development and automation tools like Ansible, Terraform, K8s, Chef, Puppet, Jenkins, BMC Control M, Salt Stack Experience with any cloud experience (AWS or Azure)Proficiency in programming languages such as Python, JavaScript, and SQL Strong understanding of CRM systems, databases, and API integrations Experience with Automation & AI tools and frameworks Familiarity with AI and machine learning concepts and their application in process automation Knowledge of financial services industry, particularly in debt settlement, is a plus Excellent problem-solving and analytical skills Strong communication and collaboration abilities Experience designing and deploying greenfield projectsExperience with specific CRM platforms (e.g., Salesforce, Forth, etc.) Knowledge of data analytics and visualization tools such as Power BI and Tableau Familiarity with developing on Azure Cloud Services Understanding of regulatory compliance in the financial services sector 3+ years’ experience with Typescript, JavaScript, Python, and SQL 3+ years’ experience with message queueing systems 3+ years’ experience building cloud native software Experience working on every aspect of the software development lifecycle including planning, designing, implementation, testing, deploying and maintenance Experience with transactional and analytical databases. Understanding of relational and NoSQL database design

Requirements