Job description

Summary The IT Business Analyst – ERP is responsible for collaborating with business users, IT team members and outside business partners to design, configure, test and implement packaged applications and custom development items. This role bridges the gap between users, stakeholders, technical team members and external partners. Responsible to work closely with users to determine and document their needs, communicating on a non-technical level. Leads the design, test and implementation of business solutions that support All Surfaces’ business priorities and strategies. This role ensures that all solutions create an excellent customer experience. Work Schedule: This position will work a Hybrid schedule at the Bloomington, MN Corp Office. Pay: This is a Salary position with an Annual Bonus. The target range is between $70,000-$90,000. Key Responsibilities & Essential Functions • Responsible for business application implementation and development including: • Conduct analysis and facilitation activities associated with process definition and design, performance management and business operations optimization to attain improved customer service and resource efficiency. • Define current (“as-is”) and future (“to-be”) process flows, identifying gaps, redundancies, and improvement opportunities. • Act as a liaison between business users and IT team members to elicit, analyze and document requirements and functional specifications. • Determine configuration, integration and custom development necessary and communicate to users and stakeholders on a non-technical level. • Develop test plans and detailed test scripts. Coordinate and conduct user acceptance testing to ensure solutions meet requirements and specifications. • Contribute to end user training content and support business users and system administrators in maintaining business process documentation, SOPs and reference materials. • Communicate effectively and work collaboratively with all team members, users and stakeholders. • Identify issues and risks and provide alternative courses of action to achieve business and organization goals and objectives. • Conduct project management tasks like project planning, issue resolution and managing tasks/timelines to ensure projects are successfully initiated and complete on-time and within budget. • Establish functional expertise in specified application(s) and associated business processes. Use this expertise to work with users, IT leadership and other stakeholders to determine business objectives, feasibility and cost benefit of project requests. • Assist end users and other IT team members in troubleshooting the production environment, provide production support to research and resolve system problems. • Participate in the evaluation and recommendation process for vendor applications and solutions to meet business needs. • Build, develop and grow relationships with technology users and other stakeholders. • Adhere to established project management methodology, SDLC, support and service management policies and procedures. Critical Success Factors • Highly motivated, self-directed and results driven. • Analytical mindset with strong attention to detail including demonstrated ability to analyze issues and to work effectively with cross functional groups to craft solutions. • Excellent interpersonal, communication facilitation and relationship building skills • Experience managing priorities across multiple initiatives in a fast-paced environment. • Ability to understand the potential and limitations of technology and to effectively communicate this to others. • Curiosity and passion for delivering high quality and innovative technical solutions. Required For Consideration • 3+ years of experience working in a business IT capacity or acting as a liaison with the IT function. • 2+ years of experience in a Business Analyst role, or similar function, supporting enterprise business applications. • Proficiency in understanding business problems and opportunities and developing artifacts such as business process documentation, requirements, functional designs and user test scripts. • Experience with packaged business applications (e.g. ERP, WMS, CRM, eCommerce, etc.), SQL queries and BI/Analytics tools such as PowerBI. • Proficiency in Microsoft Office, including process mapping tools. • Proven ability to quickly learn new business domains and technical applications. • Familiarity with SDLC and Agile or Waterfall methodologies. Highly Desirable Candidates May Also Have • Bachelor’s Degree in Information Technology, Computer Science, Business or a related field • Experience with EPICOR Prophet21 or similar ERP platforms in distribution or manufacturing environments. • Knowledge of project management and Software Development Lifecycle (SDLC) processes and methodologies such as Waterfall and Agile. • Familiarity with project and product management tools such as JIRA, Confluence, or similar project tracking platforms.

Requirements