Job description

DescriptionAt CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.Service Management, Integration, and Transport (SMIT) is one the largest IT services programs for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. The SMIT contractor provides enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G supports the SMIT contractor in several of these service areas.Bring your IT career and talents to CDW-G where you can have a greater impact, be inspired by our mission and excited about your job and future. We are an innovative Fortune 200 leader drivingmeaningful technological change for customers in virtually every industry.CDW currently seeks a Field System Administrator - Print to join our NGEN SMIT team. You will work within a fast-paced environment, supporting the overall solution Regionally to ensure our client's services are optimized and reliable.Responsibilities:Provide general support activities for Print devices (primarily) and Video Teleconferencing (VTC) equipment in an enterprise environment, including: InstallationConfigurationTestingTroubleshooting (onsite and via phone)RepairProactively manage Service Tickets and update service-related activities in a timely mannerLead, implement, and troubleshoot complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple locationsOversee the remote implementation and troubleshooting of complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple remote locationsServe as company liaison with client and vendors (uniformed and civilian personnel) on administrative and technical mattersInterpret clients' needs and work toward resolutionResponsible for addressing escalated break/fix issues, establishing and maintaining communication with the customer, management, and other relevant third-parties, and updating Service Ticket status in a timely mannerConsult with leadership to identify inventory stocking levels and reorder points of the repair parts and spare device inventoryClearly communicate service offerings and performance expectations to leadershipProvide copies of all relevant information from any Third-Party supplier agreements, when necessaryAdvise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.Work with vendors, client, and CDW leadership to develop strategyManage to metrics to ensure SLA complianceMaintain customer relationshipsMaintain partner relationshipsMaintain vendor relationshipsLead and facilitate the development of common practicesRequired QualificationsActive DOD Secret ClearanceSecurity+ CertificationHigh School Diploma or equivalent3+ years of experience working with an OEM or Third-Party provider of printer repair servicesIntermediate understanding of the appropriate physical hardwareAbility to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlinesSolid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audienceAbility to understand, remember, and communicate routine, factual informationAbility to compose materials such as detailed reports, work-related manualsPreferred Qualifications3+ years of experience working with an OEM or Third-Party provider of printer repair servicesPrinter Certifications (HP, Xerox)Technical certifications associated to the chosen professional trackITILA+ or Network+Bachelor's degree or equivalent experienceComprehensive knowledge of print service offeringsExperience with Adobe creative suiteProficient in Microsoft Access and SQLPay range: $28.85/hr - $33.65/hr depending on experience and skill setThis role includes an additional $4.93/hour Health and Welfare allowanceBenefits overview: ranges may be subject to geographic differentialsWe make technology work so people can do great things.CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.#J-18808-Ljbffr

Requirements