Job description

About Disability Law Group Every day we strive to foster a culture that is accepting, dynamic, and empathetic. Our clients are disabled and deserve the highest degree of service that we would be proud to deliver. Each client has a unique story with different needs that we must tend to with great care and attention from the very first phone call to the last. Our core values – listen, invest, vigor, empathy, and solutions – drive us to be better and do better for our clients. Our team consists of Receptionists, Law Clerks, Intake Administrators, Application and Appeal Specialists, Intake Specialists, Records Managers, Case Managers, and Attorneys. We want our employees to be happy and healthy, internally and externally. To achieve this goal, we offer personalized feedback and programs based on the evolving needs of our employees. Some of our commonly praised programs include volunteer days, community clinics, high school scholarships, and regular firm meetings where we give recognition, share feel-good stories, and even play games for fun, among other culture-building activities and events. Our comradery and community involvement help us cultivate our mission, creating a stronger and more dynamic team while working together to help improve the lives of our clients. Job Summary In support of the Law Offices of Kelly, Riggs & Mansour P.L.C. , (d.b.a. Michigan Accident Attorneys & Disability Law Group) the AI & IT Systems Analyst will provide critical support for firmwide technology systems, ensuring the integration, optimization, and functionality of AI tools, automation platforms, internal databases, communication tools, and client-facing applications. This individual will bridge the gap between tech vendors, internal teams, and external AI tools to ensure that our firm remains secure, efficient, and scalable through smart technology adoption. Key Responsibilities • Implement and monitor AI-powered tools (ChatGPT, Scribe, etc.) used across departments. • Support CRM, case management platforms, and document automation tools. • Provide technical troubleshooting for staff, especially related to workflow automation and internal integrations. • Support AI onboarding, data privacy practices, and productivity training. • Collaborate with marketing and operations to connect systems (e.g., campaign tracking in CRM). • Manage vendor relationships and platform subscriptions. • Assist in documenting IT/AI processes, guidelines, and best practices. • Oversee account access, data security, and system integrations. Qualifications • 2+ years experience in IT support, systems analysis, or automation. • Familiarity with Zapier, Microsoft 365, OpenAI tools, Google Workspace, CRMs. • Strong troubleshooting and diagnostic skills. • Excellent communication and project tracking ability. • Legal tech or SaaS industry experience a plus. Bonus Points For • Experience in a law firm or legal tech environment • Familiarity with medical record review, claim systems, or benefits law workflows • Comfort with automation/scripting tools • Prior experience building or managing internal tools or smart document templates • Project management experience • Ability to manage multiple cases and deadlines effectively. • Ethical integrity and commitment to confidentiality. Working Conditions • Flexible remote or hybrid work within Michigan. Compensation & Benefits We offer a competitive salary and benefits package, including: • Salary range: $70,000 – $90,000 depending on experience and alignment with required skill set • Health, dental, and vision insurance options (e.g., Blue Cross Blue Shield of Michigan) • Paid time off and sick leave • Paid holidays (including the day after Thanksgiving) • Tuition reimbursement • 401(k) plan with employer match • Wellness and professional development programs

Requirements