Job description

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services. Over 17,000 Organizations Worldwide Rely On SHI’s Concierge Approach To Help Them Solve What’s Next. But The Heartbeat Of SHI Is Our Employees – All 6,000 Of Them. If You Join Our Team, You’ll Enjoy • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. • Continuous professional growth and leadership opportunities. • Health, wellness, and financial benefits to offer peace of mind to you and your family. • World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary Job Summary Microsoft Exchange Systems Administrator focuses on managing and maintaining the organization's Exchange email server environment and on-premises and cloud messaging services. These services include, but are not limited to, Exchange/Exchange Online, Outlook, Teams, Mimecast, and Slack. Role Description • Manage and maintain Microsoft Exchange on-premises and online/cloud (Azure) environment • Configure user accounts, mailboxes, distribution groups, and security settings • Troubleshoot and remedy Exchange incidents • Develop PowerShell scripts to automate daily task • Assist in the management of server infrastructure • Manage mail-related systems and tools • Troubleshooting incoming and outbound messages • Monitor the performance of the Exchange environment • Providing end-user support and troubleshooting • Manage Mimecast journaling and Mimecast security • Respond to critical email issues (off hours) • Interact with other teams to assist in troubleshooting Behaviors and Competencies Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals. Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences. Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management. Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions. Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections. Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions. Skill Level Requirements • 5+ years administering Exchange on premises and Exchange Online • Experience administering Exchange Hybrid environment • Experience in configuring and managing email clients such as Outlook • Experience with Microsoft Teams, Mimecast, and Slack • Experience with DMARC compliance and implementation • Understanding of SMTP concepts and IIS • Understanding of Exchange on-premises and/or Exchange Online mail flow • Proficiency in developing MS Exchange scripts for administration tasks, PowerShell scripting The estimated annual pay range for this position is $65,000 - $90,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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