Job description

We have a 12 month contract with opportunity for extension or conversion, for a Sr Change, Release and Deployment Analyst. Must have 5-7 years of experience in ITSM, ITIL Change Management, ITIL-based support, ServiceNow, Jira, Confluence, SharePoint, and understanding of SDLC. 100% Remote. Must Haves: • Experience with and knowledge of IT Service Management and/or project management , ITIL change management, release management IT security, patching, compliance and best practices • Experience with an ITIL-based support environment and with IT Service Management (ITSM) systems such as ServiceNow • Experience with JIRA, Confluence, and SharePoint • Understanding of SDLC and release management core principles • Attention to detail, solid documentation • ServiceNow experience, able to flow through modules • Data review and ability to understand what the data is telling us Nice to haves: • Large enterprise change experience, Healthcare or Service industry experience Disqualifiers: • Outside of US, not having change background/experience, no experience in ServiceNow Performance indicators: • How well he or she performs change audits to include accuracy, speed, and volume. • How well they review operational change checklist, interaction with the product change managers Responsibilities: • Leads projects from end-to-end • Aids with the coordination, planning, scheduling, control, and implementation of change and/or releases from initiation through delivery and support • Reviews submitted change requests for compliance, accuracy, and completeness • Provides communication and information, including relevant release reports and documentation as required • Ensure compliance by validating the appropriate checkpoints are met; coordinate release sign off between the various stage gates in the release cycle • Oversee regular reviews of the change and release management processes with the IT change and release manager; regularly identify and recommend service improvements • Monitors efficiency and effectiveness by providing management information on releases to senior management as required • Analyzes incident logs caused by releases to identify occasions where the process has not been followed; highlight any repeated non-compliance and ensure timely resolution/escalation Interaction with team: • Assists the IT change and release manager in completing regular audits of the change and release management process • Collaborates with the IT risk register (working closely with the information security team) to identify and manage operational risks and work to eliminate areas of vulnerability • Collaborate with the IT change and release manager with the setup of change management in the IT Service Management (ITSM) tool and adoption of improved process About this role: • We are in a complete remake of our Change and Release environment to include a new risk assessment tool for change, the implementation of an operational checklist and Change Audit team. • We are driving Change to be a true Enterprise Change Team. This redesign of how we do busy has complete buy in all the way up to our CIO, this role gives a great opportunity for visibility with our Senior Leadership. Purpose of Position: • Oversees the change management process, release of updates to technical systems, including developing release schedules, provides support during the technical release process, and ensures that production systems are functional following a successful release. • Supports the deployment of the code to the test and production environments. Job Description: Position Purpose: Oversees the change management process, release of updates to technical systems, including developing release schedules, provides support during the technical release process, and ensures that production systems are functional following a successful release. Supports the deployment of the code to the test and production environments. Education/Experience: A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science). Requires 4 - 6 years of related experience. Technical Skills: One or more of the following skills are desired. Knowledge of Other: ITIL change management, service management and/or project management, IT security, patching, compliance, and best practices Experience with IT Service Management; Microsoft Office Experience with Other: an ITIL-based support environment and with IT Service Management (ITSM) systems such as ServiceNow Knowledge of Other: release management Experience with one or more of the following Other: ITIL Foundation or ITIL certificate in release, control and validation Soft Skills: Intermediate - Seeks to acquire knowledge in area of specialty Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions Intermediate - Ability to work independently Intermediate - Demonstrated analytical skills Intermediate - Demonstrated project management skills Intermediate - Demonstrates a high level of accuracy, even under pressure Intermediate - Demonstrates excellent judgment and decision making skills

Requirements