Job description

• *This position is contract-to-hire. Job Summary: We are seeking a Junior Systems Administrator to provide advanced technical support for end users in both remote and on-site environments. The ideal candidate will have strong expertise in modern Microsoft technologies, including Windows 10/11, Office 365, and endpoint management via Intune, as well as experience with support ticketing systems and Active Directory environments. This role requires someone with excellent troubleshooting skills, strong customer service, and the ability to work independently to resolve escalated IT issues. Key Responsibilities: • Provide Tier 2/Tier 3 support for desktops, laptops, mobile devices, and peripherals • Troubleshoot and support Windows 10 and Windows 11 OS environments • Manage Intune enrollment, compliance policies, and device configurations • Build and deploy systems using Intune Autopilot • Respond to and manage incidents through Freshservice or similar ticketing systems • Create, manage, and troubleshoot Office 365 and Microsoft Exchange accounts, including mailbox permissions and migrations • Perform Azure Active Directory tasks such as user account provisioning, group management, and password resets • Support end users via phone, remote access tools, and in person when necessary • Collaborate with other IT staff on projects, escalations, and root cause analysis • Maintain documentation for support processes, system configurations, and user guides Required Qualifications: • 3–5+ years in a help desk or desktop support role, with some experience in a senior or lead capacity • Strong knowledge of Microsoft Windows 10/11 and Office 365 suite • Hands-on experience with Microsoft Intune and Autopilot deployments • Familiarity with Freshservice, ServiceNow, or comparable ticketing systems • Proficiency with Microsoft Exchange and Azure Active Directory administration • Ability to work independently and manage multiple priorities • Excellent communication, documentation, and customer service skills Preferred Qualifications: • Microsoft certifications (MD-102, AZ-104, or similar) • Experience with MacOS support (optional based on environment) • Knowledge of scripting (PowerShell) for automation and troubleshooting • Experience supporting hybrid or remote workforce environments

Requirements