Job description

Key Responsibilities o Technical Support: Provide responsive and efficient technical support to clients, addressing hardware and software issues promptly. Troubleshoot, diagnose, and resolve technical problems, ensuring minimal downtime and disruption. o Proactive Monitoring: Monitor client networks, systems, and applications using various tools and technologies. Identify and address potential issues before they impact the client's operations. o Infrastructure Maintenance: Assist in the configuration, maintenance, and optimization of network infrastructure, servers, and storage systems. o Setup and imaging of new workstations. o Incident Management: Document and manage incidents and service requests in accordance with established procedures. Coordinate with senior engineers or escalation teams when necessary to resolve complex issues. o Client Communication: Maintain clear and effective communication with clients, providing updates on support tickets, resolving technical issues, and offering recommendations for system improvements. o Documentation: Keep detailed records of configurations, procedures, and troubleshooting steps. Contribute knowledge base articles to facilitate the resolution of recurring issues. o Security Compliance: Assist in ensuring that client systems comply with security best practices and regulatory requirements. Implement security measures and conduct regular vulnerability assessments. o Collaboration: Collaborate with other team members, including senior engineers and project managers, to deliver high-quality solutions and meet client needs. Qualifications o Minimum of 2 years of experience in IT support or system administration. o Proficiency in operating systems, networking protocols, and hardware troubleshooting. o Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure). o Must be familiar with the inner workings and detailed configurations of the Microsoft 365 cloud and Microsoft Azure. o Strong problem-solving and analytical skills. o Excellent communication and customer service skills. o Relevant industry certifications (e.g., CompTIA Network+, Microsoft Certified Azure Administrator) are a plus. o Experience with RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) tools are highly desirable. Job Type: Full-time Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Schedule: • 8 hour shift • Monday to Friday • On call Ability to Commute: • Baton Rouge, LA 70810 (Required) Ability to Relocate: • Baton Rouge, LA 70810: Relocate before starting work (Required) Work Location: In person

Requirements