Job description

Note: The job is a remote job and is open to candidates in USA. Sharecare is the leading digital health company that helps people manage their health in one place. They are seeking a System Administrator to provide technical support, manage employee tickets, and ensure core corporate services are running efficiently while adhering to security practices. Responsibilities • Work the helpdesk queue during your shift, keep users updated, and hit response and resolution targets • Administer Azure AD and on prem AD, Group Policy, DNS and DHCP, and Microsoft 365 including Exchange, Teams, and SharePoint • Set up and support Windows and macOS laptops, enroll and manage Macs with Kandji and Apple Business Manager, partner with the depot on swaps and new hire kits • Fix sign in and access issues for common SaaS tools like Jira and Confluence, GitHub, Netsuite, Box, VPN, and simple IIS or SQL items • Handle secure credentials and LastPass Enterprise requests, follow HIPAA and SOC 2 practices, help gather audit evidence when needed • Write and update runbooks and knowledge base articles, reduce repeat issues with simple automation using PowerShell or Bash • Join incident calls when needed, take part in the on call rotation, and help with post incident clean up Skills • 5+ years of IT or system administration experience, including 3+ years in a customer facing support role • Hands on with Windows 10 and 11, macOS, iOS and Android, and modern browsers (Edge, Chrome, Safari, Firefox) • Administration experience with Azure AD and Active Directory, Group Policy, DNS, DHCP, Microsoft 365/Outlook • Working knowledge of Windows Server 2016 or newer, IIS, SQL Server, and basic networking and VPN • Experience with ticketing systems and asset management • Strong customer focus with clear verbal and written communication • Organized, able to juggle tasks in a fast environment with minimal supervision • Team player who works well with colleagues at all levels, including executives • High ownership from start to finish, reliable follow through, and bias to action • Creative problem solver who uses data, documentation, and simple automation to prevent repeat issues • Respect for security and privacy, including handling PHI in line with policy and HIPAA • PowerShell or Bash for automation • Intune or Jamf or Kandji • Apple Business Manager • Backup tools such as Veeam or Backup Exec • Monitoring such as PRTG • SSO standards such as SAML or OIDC Education Requirements • High school diploma required. Degree preferred or equivalent experience and certifications Company Overview • Executiveplacements.com is a platform for executives to upload their CV, search for jobs, and network. It was founded in 2011, and is headquartered in Johannesburg, NA - South Africa, ZAF, with a workforce of 11-50 employees. Its website is https://executiveplacements.com.

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