Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job AI domain encompasses disciplines and job families dedicated to the creation, implementation, and management of artificial intelligence technologies. This domain includes roles focused on the research, design, engineering, application, and governance of AI systems. Within the AI domain, professionals work on developing intelligent algorithms and data-driven solutions to solve complex problems and improve decision-making processes. The scope of AI covers various subfields, including natural language processing (NLP), computer vision, robotics, reinforcement learning, and generative AI. What You'll Do This job is a member of the Generative AI Product Team within the Information Technology Division. In this role you will lead the vision and strategy for the effective use of Artificial Intelligence and Machine Learning technologies to drive organizational growth, innovation, and competitive advantage. You will work on pioneering projects that harness the power of artificial intelligence to solve complex problems and create significant business value. Specifically, you'll do the following: • Collaborate with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements for AI solutions • Obtain, manipulate, clean, and analyze structured and unstructured data from diverse sources • Research and implement new AI technologies to enhance current processes, security, and performance • Build & validate analytical and statistical models using forecasting and machine learning techniques (e.g., NLP, computer vision, tabular modeling) to drive value for our partners • Work closely with ML Engineers and product teams to build and deploy machine learning models at scale. • Monitor and maintain deployed models to ensure continued effectiveness • Quantify business impacts and communicate actionable recommendations with business partners to drive informed decisions • Monitor model performance and implement strategies for bias mitigation and explainability. • Work on pioneering projects that harness the power of artificial intelligence to solve complex problems and create significant business value. • Partner with a diverse team of experts, leveraging cutting-edge technologies to build scalable and impactful AI solutions. Identify, execute, and measure impact of opportunities for competitive advantage through innovation; bring in novel techniques with first-of-a-kind application All you'll need for success Minimum Qualifications- Education & Prior Job Experience • Advanced degree in Operations Research, Industrial Engineering, Statistics, Data Science, Computer Science, or related technical discipline • 5 years of experience using Python and/or Java to develop and implement machine learning/AI solutions • 3 years of experience leading data science projects, either formally or informally • Proven ability to build, cultivate and promote strong relationships with IT counterparts, business partners and external grou Preferred Qualifications- Education & Prior Job Experience • Experience building and deploying advanced data science solutions for multiple airline business domains • 2+ years of experience using Natural language processing (NLP) technologies • 2+ years of experience developing and leveraging MLOps techniques • 2+ years of experience developing analytical models in a Cloud environment • 2+ years of experience working closely with software engineering teams to implement complex analytics solutions Skills, Licenses & Certifications • Proficiency and demonstrated experience in the following technologies: • Python • Databricks • Azure AI Foundry services, including Azure ML • Database and persistence frameworks: Hibernate, Oracle, Object/Relational Mapping, Query performance tuning • Cloud-based development: Microsoft Azure, AWS • Web Services: REST/SOAP (JSON/WSDL/XML) • AI/ML Frameworks: TensorFlow, PyTorch,Keras, Scikit-learn, Hugging Face • MLOps Tools: (e.g., MLflow, Kubeflow, Airflow, Docker, Kubernetes). • Build/deployment tools: Maven, Gradel, Git, Junit, Mockito • Other Dev Ops Toolchain: Nexus Repository, SonarQube, Slack, GitHub, Jenkins, ElasticSearch, Logback, Log4j,, ADO Pipelines, Docker • Proficiency in object-oriented design techniques and principles • Strong understanding of NLP concepts, including tokenization, embeddings, transformers, and attention mechanisms • Knowledge of Vector Databases (e.g., Pinecone, FAISS, Weaviate) and retrieval-augmented generation (RAG). • Experience developing and implementing generative-based AI solutions using Large-Language Models (LLMs) (e.g., Open AI GPT, Google Gemini, Llama) • Expertise in Prompt Engineering, including designing and optimizing prompts for foundation models • Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.) • Experience in Agile methodologies, such as SCRUM • Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What You'll Get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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