Job description

Primary Duties - Executive IT Support: Provide prompt, confidential, and dedicated IT support to executive leadership for all hardware, software, and mobile device issues. This includes comprehensive troubleshooting for operating systems (Windows, macOS), Microsoft 365, and other critical business applications, as well as managing and supporting executive home office technology, as needed. - Expert Audio-Visual (AV) Management for Executive Engagements: Deliver expert AV support for all executive meetings, presentations, and company events, encompassing both in-person and virtual formats. This involves setting up, testing, operating, and troubleshooting a wide range of AV equipment, including projectors, displays, video conferencing systems (Google, Zoom Rooms), microphones, and sound systems, ensuring seamless operation during critical events. - Meeting Room Technology Configuration and Reliability: Configure and manage all meeting room technology to ensure ease of use and reliability. This also includes providing on-site support and technical assistance to guarantee the smooth functioning of audio and video components during important gatherings. - IT Liaison, Inventory, and Documentation Management: Act as the primary liaison between executives and other IT teams for complex issues or project implementations. Additionally, maintain a comprehensive inventory of all executive IT and AV equipment and develop and maintain detailed documentation for all executive IT setups and AV systems. - Proactive Technology Guidance and Support with Discretion: Provide ongoing training and guidance to executives and their support staff on technology usage. Stay current with emerging technologies to recommend solutions that enhance executive productivity and collaboration, while consistently exercising a high level of professionalism, confidentiality, and discretion in all interactions, potentially including after-hours or on-call support. - IT Ticket Management and Resolution: Utilize the JIRA Service Desk platform to manage incoming service requests efficiently. Triage and analyze various IT-related issues, including those related to operating systems, cloud services, software, and hardware. Provide exceptional in-person and remote support to end-users, addressing their technical queries and concerns. Prioritize incoming requests to ensure a swift and effective resolution. Appropriately escalate complex or critical issues to higher-level support teams or specialists. Maintain clear communication with end-users throughout the problem resolution process. Minimum Qualifications - IT Support Experience (4+ years experience minimum), with a significant portion dedicated to supporting executive or VIP users. - Bachelor’s Degree or equivalent experience in IT function (additional 2 years). - Preferred: Google IT Support Certificate, ITIL Foundations, CompTIA A+, Network +, Apple certifications Preferred Knowledge, Skills, and Abilities - Strong technical knowledge of audio-visual systems and equipment, including video conferencing platforms, projectors, displays, microphones, and sound systems. - Experience with setting up and supporting AV for live events and presentations. - Familiarity with network connectivity issues and basic troubleshooting. - Experience supporting large events and retreats from IT and AV perspective. - In-depth knowledge of troubleshooting and supporting Windows and macOS operating systems. - Proficiency in supporting Google and Office applications. - Hands-on experience with configuring and troubleshooting mobile devices (iOS and Android). - Active Directory Users and Computers experience. - Okta user administration experience. - Jamf Pro and Intune Endpoint Management. - Knowledge document creation experience. - Excellent problem-solving and critical thinking skills. - Exceptional communication, interpersonal, and customer service skills with a strong executive presence. - Ability to maintain composure and effectiveness in high-pressure situations. - Demonstrated ability to work independently and manage time effectively. - High level of discretion and ability to handle confidential information with integrity.

Requirements