Job description

The IT Support Analyst assists all WSL team members in our regional offices, to ensure all required user-based technology is distributed and accounted for and running properly. This is a full-time, non-exempt position reporting to the IT Manager. This is a hybrid position with a current 3 days in office at our El Segundo HQ.     Responsibilities include (but not limited to): Manage and prioritize help desk tickets, ensuring timely resolution of issues. Assist in managing our Google Workspace for Business platform including but not limited to: adding new users and assigning them to proper email distribution lists, troubleshooting Google Workspace. Assist in our SaaS applications including but not limited to; adding new users, creating knowledge base articles, and troubleshooting issues that occur. Assist in management of AT&T Business Premier Account including but not limited to adding new lines of service and configuring new phones, ensuring the correct international plans are set up ahead of our event schedule. Install, and troubleshoot software applications, including operating systems and produ ctivity suites. Support  local based events as needed. Assist with onboarding and offboarding end users Provide support both on site in person and remotely for all employees including executive level. Other duties and projects as assigned.    Qualifications:  1-3+ years prior experience in a technical support or service desk role servicing end-users in a corporate setting. Bachelor’s Degree or equivalent work experience  Familiarity and proven experience with various operating systems (Windows, macOS),common software applications, and basic hardware troubleshooting.  Experience troubleshooting and resolving basic technology issues. Experience with Okta, Active Directory, Azure, and Google Workspace preferred  Friendly, personable, and customer service oriented, self-driven, tech savvy and professional. Asset management experience preferred. Curiosity for cloud-based services, experience with Microsoft 365 is a plus. Excellent communication skills.   Personal Attributes: Above all, integrity and honesty. Incredibly organized and capable of juggling multiple projects simultaneously Willingness to work independently. An exceptional work ethic (No job is too small). Exceptional attention to detail. Masterful organizational skills. Optimism and energy for the company and its future. An open and collaborative nature. A high degree of self-awareness of one’s own personal style, strengths, key areas for improvement. Enjoys working in a fast-paced environment Intellectual curiosity and enthusiasm for learning. Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; willing to take unpopular stands when necessary   Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V Salary Range: $24.00- $28.00/hour based on relevant experience  

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