Job description

About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea? "At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher-performing organization." -George Kurian, CE Job Summary The Cloud Customer Success team’s charter is to ensure our customers maximize value and satisfaction from their cloud investments. Our team provides proactive guidance and strategic insights to help customers optimize their cloud infrastructure, enhance performance, and drive business growth. By focusing on our customers' success we build long-lasting relationships, reduce churn, foster loyalty, ultimately contributing to our customers' sustained success and competitive advantage in the market. Key Responsibilities As the Senior Director of Azure Cloud Customer Success, you will be leading a worldwide team of customer success managers and engineers focused on our Azure Cloud business. • You will manage team leaders and own adoption and consumption motions for the Azure Cloud customers for our 1st and 3rd party solutions and services. • You will develop both long-term strategies and shorter-term tactics to meet expansion and revenue goals while maintaining profitability and improved customer business outcomes & value realization for our azure business. • This role will lead a worldwide team focused on maintaining and growing customer retention and investment in NetApp’s cloud portfolio. • Key performance indicators include revenue growth rates, storage capacity, customer health, customer engagement, customer milestones, Time to Value, CSAT trends, organic growth etc. • The successful candidate will be results-driven, customer-focused, tech-savvy, and skilled at building internal relationships and external partnerships to accomplish these goals. They should be able to thrive in challenging and unprecedented times; motivate and inspire a team while anticipating market changes and act on them quickly. • The customer success team is comprised of high-energy individuals and leaders who are passionate about building relationships and helping customers realize value from their cloud investment(s). This team is committed to bringing the right people together with the intention of securing and growing NetApp revenue by driving improved Customer satisfaction, net promoter score(s), and raising customer propensity to renew and expand their investment in the NetApp’s cloud portfolio Job Requirements • Proven track record as a leader of customer success/engineering teams with a track record of exceeding assigned quotas and key performance indicators across multiple years. • Ability to develop successful relationships with external customers, understand their business cases and/or journey maps, and raise their propensity to invest in the NetApp portfolio. • Proven track record of driving cloud consumption by helping customers adapt to changing business climates including influencing go-to-market strategies, team enablement, and organizational change management. • Demonstrated experience working with a distributed go-to-market team of sales, operations, channel/partner, systems/sales engineering, professional services, customer support, and IT teams to deliver results. • Experience with target solution (up/cross) selling, and/or consultative sales techniques. • Experience developing budgets, forecasting costs, and making P&L investment tradeoffs to drive business outcomes. • Passion for articulating how technology products and solutions solve business problems. • Skilled at business planning and diligent at measuring and communicating progress towards quarterly/annual growth plan, identifying roadblocks, and coming up with appropriate solutions. • Strong relationship-building and negotiating skills. • Strong verbal and written communications skills, including presentation skills. • Ability to work effectively in a dynamic and changing environment, while taking the initiative, staying organized and motivated, and maintaining excellent follow-up, is required Education • Bachelor’s Degree (BA/BS) from a four-year college or university or equivalent experience is required. A Master of Science Degree in Computer Science or an MBA is desirable. • 15+ years of related experience required. • 7+ years in customer success management/engineering roles is required. Compensation: The target salary range for this position is 299,115 - 387,090 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

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