Job description

Job Summary  The Senior Technical Project Manager at Togetherwork is responsible for leading and delivering large, complex, external client-facing projects, primarily focused on software implementations. This role demands a strong technical aptitude alongside excellent communication and project management skills. The Senior Technical Project Manager will collaborate across business and technical teams, drive solutions for client-facing issues, and ensure projects meet functional, financial, and quality objectives. While internal projects may arise occasionally, the primary focus will be managing external implementations for our member associations and partners. A successful candidate will emulate the strengths of our best technical project managers: bringing deep understanding of Association Management Software (AMS) or similar platforms, ensuring technical credibility, driving implementation excellence, and communicating effectively with clients and internal stakeholders alike. Responsibilities  Serve as the primary project lead for external client-facing software implementation projects, ensuring on-time and on-budget delivery aligned with client expectations. Manage all phases of the project lifecycle, including project planning, resource scheduling, risk management, delivery execution, change control, and closure. Actively engage with clients to understand business processes, guide them through implementation, and suggest optimizations based on industry best practices. Lead internal project teams, allocating appropriate resources and tracking task assignments to meet project goals. Ensure effective communication across technical teams, client stakeholders, and executive sponsors. Monitor and report project status, risks, issues, and financials regularly to internal leadership and client partners. Facilitate service delivery using internal company systems, following standard operating procedures and project management best practices. Support process improvements and internal knowledge sharing initiatives as needed. Serve as an escalation point for client-facing project issues requiring technical insight and resolution. Drive a focus on delivering exceptional customer experiences at every touchpoint.   Requirements  Bachelor’s degree from an accredited college or university. 5–8 years of project management experience, specifically in external client-facing technical projects. Strong technical background and familiarity with Microsoft technologies, including Windows and Office Suite. Proficiency in Microsoft Project and other project management tools. Outstanding ability to lead technical teams and interface confidently with both technical and non-technical stakeholders. Exceptional verbal and written communication skills with a strong focus on customer service and client success. Strong problem-solving skills and the ability to navigate and resolve complex technical and operational project issues. Detail-oriented and highly organized, with a proven ability to manage multiple concurrent projects in a fast-paced environment. Self-motivated team player who can positively influence others and drive results collaboratively. Preferred/Highly Desirable: PMP,CAPM, or similar Project Management Certification. Prior experience with CRM platforms (e.g., Microsoft CRM/Dynamics 365). Prior experience with Association Management Systems (AMS) or similar membership-based platforms. Prior experience working within associations, nonprofits, or membership-based organizations.   Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles. The Company offers a comprehensive employee benefits program, including: Medical, dental, and vision insurance options  100% Employer paid short/long term disability Basic Life  401(k) option with 100% company match up to 4% Flexible paid personal/vacation time built on mutual trust and accountability 10 sick days annually  10 company paid holidays 6 weeks paid parental leave Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.  Salary Range Disclosure The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. Salary Range US Remote: $120,000- $130,000 USD per year  Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. This role will be supporting our Associations vertical solution. https://www.togetherwork.com/vertical-solutions/associations/CCPA Disclosure Notice: Click Here

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