Job description

Under the general direction of the Technical Services Branch Chief, the Information Technology Specialist II (ITS II) works with the Lead Microsoft Cloud Engineer to assist, support, maintain the Microsoft Ecosystem. Provides team support, responsible for the end-to-end ownership of the design, deployment, sustainability, performance, tuning, security and day-to-day operations of the DDS Azure infrastructure, Entra ID, network monitoring tools, intrusion detection and prevention systems, Virtual Private Network (VPN) appliances, network security systems, etc. and next generation infrastructure networks. Lead Microsoft 365 Management including licensing, Teams, Teams VoIP, Office 365 Desktop Suite, Office 365 Suite Online Applications, OneDrive, Hybrid Exchange, Unified Add-ons, and PowerBi Online. The Microsoft Cloud Engineer will build tools and automate tasks to eliminate manual operations and craft repeatable processes, thereby maintaining a highly available infrastructure. Responsible for documenting your service requests and projects, along with crafting troubleshooting guides and establishing best operating practices. Collaborate with the team and external vendors to diagnose problems. This is a mix of engineering and operations role with strong customer focus providing a 24x7x365 operating environment. Demonstrate an expertise in PowerShell, enterprise technology architecture, performance, security, integration, capacity, and scalability. Continuously assess DDS's current and future environment to ensure standardization, compliance, and optimization of resources and making recommendations to Technical Services Branch on ways to leverage platforms and existing technologies while maximizing the existing environment, increasing scalability and access to additional features. You will find additional information about the job in the Duty Statement . Working Conditions • Open-spaced partitioned offices and/or telework. • Prolonged periods on a personal computer up to 90% of the time. • Occasionally required to move and transport objects weighing up to 25 pounds. • May require 24x7 on-call support responsibility. • Occasional travel up to 10% for overnight or day trips for covered California locations. This position provides hybrid telework opportunities, with employees required to work in-person at least two days per week. Beginning July 1, 2025, all employees will be required to work in-person at least four days per week in alignment with Executive Order N-22-25 . Minimum Requirements You will find the Minimum Requirements in the Class Specification. • INFORMATION TECHNOLOGY SPECIALIST II Additional Documents • Job Application Package Checklist • Duty Statement Position Details Job Code #: JC-482660 Position #(s): 472-516-1414-908 Working Title: Microsoft Cloud Engineer Classification: INFORMATION TECHNOLOGY SPECIALIST II $8,374.00 - $11,220.00 A New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Facility: Department of Developmental Services Department Information The California Department of Developmental Services (DDS) is the agency through which the State of California provides services and supports to individuals with developmental disabilities. These disabilities include intellectual disability, cerebral palsy, epilepsy, autism and related conditions. Services are provided through state-operated developmental centers and community facilities, and contracts with 21 nonprofit regional centers. The regional centers serve as a local resource to help find and access the services and supports available to individuals with developmental disabilities and their families. The DDS is located in a modern, sustainable and innovative office building at 1215 "O" Street, Sacramento, California. Some amenities of the building include: • First floor retail space (separate access from 12 th Street) • Café with multiple vendors • Outdoor seating for meal breaks • Employee fitness center which includes a yoga studio, cardio equipment and weights • Plaza area with kitchenette on each floor • Lactation rooms Department Website: http://www.dds.ca.gov Special Requirements If you are using list eligibility from an on-line exam to qualify for this position, you MUST include with your application any documentation (i.e., copy of transcript, degree, license, etc.) to verify meeting the MQ's or you may not be considered for the position. The MQs will be verified prior to interview and/or appointment. If it is determined that an applicant does not meet the MQs of the classification, the applicant may not be considered and withheld from the eligible list. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 7/5/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Developmental Services - Headquarters N/A Attn: Mimi Hairford Cert Unit 1215 O Street, MS 10-40 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Developmental Services - Headquarters N/A Mimi Hairford Cert Unit 1215 O Street, MS 10-40 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. • Resume is optional. It may be included, but is not required. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: DESIRED SKILLS AND EXPERIENCE: • 5+ years of enterprise scale Network operations experience. • 5+ years of hands-on operational experience with Microsoft Office365 and Azure. • Experience in multi-region a plus. • 3+ years of hands on experience with an Identity Provider solution. • Demonstrated proficiency in network administration in large datacenter environment - DNS/DHCP, Load Balancing (Azure, AWS ELB), Firewalls (Palo Alto Networks), IDS/IPS, IPSEC VPN, Azure VPN). • In-depth knowledge of and experience in dynamic IP routing protocols (BGP, OSPF, EIGRP, MPLS). • Excellent network latency analysis, performance monitoring and troubleshooting skills. • Good automation scripting ability (PowerShell, Bash/Shell, Python). • Exceptional problem-solving skills. • Experience in enterprise scale networks within cloud environment delivering IaaS, PaaS, and SaaS solutions. • ITIL Knowledge (Incident, Change and Problem Management) and tools (ServiceNow). • Manage multiple projects simultaneously and be able to adapt to changing business needs. • Work well with cross functional and remote teams. • Good understanding of SAML, SCIM, and OAuth2. • Worked in an operational support role with after hours on call responsibilities. Benefits As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts. For more information, please visit the links below: Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: http://www.dds.ca.gov Human Resources Contact: Mimi Hairford (916) 654-3378 mimi.hairford@dds.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Equal Employment Opportunity Office (916) 654-1888 OHRAS@dds.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information Electronic application submission is highly encouraged. Multiple positions may be filled from this recruitment. This recruitment may be utilized to fill future vacancies that may occur during the life of the certification list. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the California Department of Human Resources. All appointments are subject to State Restriction of Appointment (SROA), Departmental Restriction of Appointment (DROA), Re-employment List procedures, pre-employment physical and fingerprint clearances. Further information on the definition of the above may be found on the California Department of Human Resources' website at: www.calhr.ca.gov Remove Any Confidential Information Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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