Job description

• US CITIZENSHIP REQUIRED* • US DoD TS/SCI CLEARANCE REQURIED. NO EXCEPTIONS* • THIS IS AN ON-SITE POSITION. REMOTE WORK IS NOT SUPPORTED* • NO STAFFING AGENCIES OR THIRD PARTIES* DESCRIPTION OF POSITION/DUTIES: All Points is seeking a dedicated Cleared Junior Systems Administrator with an active, current, and fully adjudicated US Department of Defense Top Secret Clearance with SCI eligibility to join our Special Operations Forces Information Technology Enterprise Contract (SITEC) at MacDill AFB in Tampa, FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. Job Responsibilities (including but not limited to): • Performs tier one and two network and systems support in accordance with the SIE OPORD. • Provides support to infrastructure hosting monitoring capabilities, application monitoring, and system interfaces • Conducting administration on admin servers, maintaining documents, analyzes and troubleshoots systems anomalies to ensure optimum monitoring response times. • Monitors and reports on one or more mid-range Cisco Unified Call Manager (CUCM) servers. • Studies program operating instructions to determine optimal server uptime and reporting requirements. • Monitors operation of assigned applications and storage devices; determines the point of reporting boundaries. • Troubleshoots and configures systems in accordance with standard procedures to continue operations when individual units of a system malfunction. • Coordinates with core component teams or as necessary to correct errors. • Maintains operating records and track trends of servers the team monitors. • Analyzes, troubleshoots and resolves system hardware, software, and networking issues. • Configures, optimizes, fine-tunes, and monitoring operating system software and hardware. • Conducts checks and balances for SIE assets, specifically server health. • Completes troubleshooting issues related to infrastructure including VDI components. • Develops and maintains SOPs for the infrastructure including core service SOPs. EDUCATION/YEARS OF EXPERIENCE REQUIRED: • BS + 0-2 yrs exp, OR HS + 6-8 yrs exp SKILLS/CERTIFICATIONS: Required Experience & Certifications: • CompTIA Sec+/Sec+CE • Active, current, and fully adjudicated US Top Secret Clearance with SCI eligibility is required. No exceptions. • Experience with Active Directory • Experience with monitoring with Solarwinds and/or Riverbed • Experience with Remedy • Experience with Unified Endpoint Management (UEM) • Experience with Microsoft product suite • Experience with AWS and/or Azure • Strong communication and writing skills • Ability to analyze, troubleshoot and articulate problems or issues with servers and devices and report to Senior civilian or government officials. • Strong problem-solving skills • Works well under pressure in a high tempo environment. • Strong proactive team player Desired Experience & Certifications: • Experience with Microsoft Intune • Experience with Service Now • Scripting experience • AI Experience • Developing and implementing automation processes. • Currently holds a VCTA, Azure Admin Associate, Microsoft 365 Certified Messaging Administrator Associate, AWS Sys Ops Admin Associate. SECURITY CLEARANCE: • US Citizenship is required • Candidates MUST HAVE an active, current, and fully adjudicated US Top Secret Clearance with SCI eligibility.. No exceptions. Positions with All Points are Full-time, Direct, and we offer a full benefit package. For more information, please visit https://www.allpointsllc.com/careers/ ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER

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