How you will have an impact! - Provide hands-on technical support via ticketing system, chat, or in person - Configure and deploy laptops, monitors, VoIP phones, and software for new hires - Execute offboarding tasks (device recovery, account deactivation, access removal) - Troubleshoot Windows and Mac hardware/software issues - Support remote and international users with time zone awareness - Track and manage inventory of IT assets - Perform basic user account management and password resets - Support IT security (encryption, updates, compliance monitoring) - Train users on IT tools and best practices - Document technical procedures and troubleshooting steps - Participate in IT projects and cross-functional rollouts What Luna can offer you! - Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy - Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna - Hybrid work-from-home options (for qualified employees) - Min 3 months of on the job training and must meet performance expectations. This position is for our Nashville office. Must be based in Nashville. - We offer medical, dental, vision, and 401k benefits. - A fun collaborative and supportive work environment with a fast-growing, innovative company. What you can offer Luna! - 1+ years in a Desktop Support, IT Technician, or Help Desk role - Experience supporting both Windows and Mac environments - Basic networking and peripheral troubleshooting skills - Familiarity with Google Workspace, SaaS apps, and user directories like Okta or Azure AD (preferred) - Clear communicator, especially with remote/international teams - Strong problem-solving, time management, and documentation skills - Customer-first mindset with strong interpersonal skills - Passion for IT best practices and data security
Job Type
Hybrid role
Skills required
Azure
Location
Nashville, TN
Salary
No salary information was found.
Date Posted
June 20, 2025
Luna Physical Therapy is seeking a Desktop Support Technician to provide exceptional end-user support and manage IT assets in Nashville, TN. This role involves troubleshooting, user training, and supporting both Windows and Mac environments.