Job description

Business System Administrator - IT BUSINESS: Refinery Valves LOCATION: Channelview, TX REPORTS TO: Director, IT POSITION DETAILS Position Summary: As a Business Analyst, you will play a key role in supporting the development, implementation, and maintenance of business systems and applications. You will work with cross-functional teams to analyze business needs, troubleshoot technical and functional issues, and assist in identifying solutions that support business operations and strategic goals. This role requires strong problem-solving skills, effective communication, and a desire to continuously improve systems and processes in a collaborative environment. Principal Activities You will: • Coordinate and manage operational projects to ensure timely completion within scope and budget • Support process improvements through collaboration with functional teams and data-driven decision-making • Support the maintenance and administration of core business systems such as Enterprise Resource Planning (ERP), Product Lifecycle Management (PLM), Customer Relationship Management (CRM), and other applications • Work closely with business users and IT teams to gather requirements, document processes, and assist in troubleshooting software and system issues • Help monitor system performance and report any issues or enhancement opportunities to senior team members • Collaborate with team members on system testing, data validation, and user training • Assist in the preparation of documentation including user guides, standard operating procedures, and training materials • Participate in application configuration and minor system updates under the direction of senior analysts or developers • Contribute to continuous improvement efforts by identifying areas for efficiency and automation • Stay up to date on systems and tools relevant to the organization and participate in professional development activities • Support compliance activities and assist with documentation required for internal controls and audits • Perform other duties as assigned CANDIDATE REQUIREMENTS Knowledge Skills & Abilities You Have: • Strong communication skills, both written and verbal • Proficiency in Microsoft Office tools • Working knowledge of process improvement strategies such as Lean, Six Sigma, and operational excellence • Experience with project coordination and cross-functional collaboration • Analytical thinking and problem-solving skills • The ability to take initiative and work with minimal supervision • A commitment to Critical Flow Solutions’ core values: Customer Intimacy, Team Before Self, Accountability, Innovation, and Safety • Demonstrated competencies in adaptability, communication, teamwork, and results orientation Education & Experience • Bachelor’s degree in engineering, operations management, business, or related field • 5–8 years of experience in manufacturing, supply chain, operations, or project coordination • Lean or Six Sigma certification is a plus • Experience in continuous improvement, quality, or operations support roles preferred • Bachelor’s degree in engineering, operations management, business, or related field Our Benefits: • Comprehensive healthcare plans • PTO and family leave • 401(k) • Work Life Balance • Career Development • Other Benefits & Perks About Critical Flow Solutions Critical Flow Solutions’ unmatched expertise in design and engineering of severe-service equipment for delayed coking and fluid catalytic cracking have earned our brands a place as a recognized industry leaders for mission-critical valves and flow control equipment around the globe for nearly seven decades. Since the revolutionary introduction of our specialized isolation technology in 2001, the reliability of Critical Flow Solutions’ sealing technology has allowed refiners across the industry to automate dangerous processes, keeping personnel safely out of harm’s way. By leveraging the experiences of partnerships with customers operating our equipment all over the world, we have continued to innovate and improve the performance of our technologies. Our drive for continuous innovation and world class customer service allows us to provide solutions that result in less downtime, simplified maintenance at turnaround, and decreased cost of operation for our customers. Today, Critical Flow Solutions serves global markets with a reputation steeped in excellence. We are leading through constant innovation while maintaining core values of integrity, quality, and customer focus. Critical Flow Solutions is an equal opportunity employer, which means we will not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, genetic information, military or veteran status, disability, or any other characteristic protected by applicable law. This policy applies to all aspects of the employment relationship, from recruiting and hiring through separation. We celebrate diversity and are committed to providing and fostering an inclusive workplace for all our team members.

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