Job description

Position: Senior Engineer, Microsoft Support Location: St. Louis Description Qualifications • Experience: 7+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 services. • Azure Expertise: Strong expertise in Microsoft Azure infrastructure, including hands-on experience with Azure Virtual Machines, Storage, Virtual Networks, VPN, and Express Route. • Escalation Handling: Proven experience creating, escalating, and managing support cases with Microsoft to drive complex issues to resolution. • Troubleshooting Skills: Strong problem-solving abilities with a proven ability to lead complex troubleshooting efforts, perform thorough Root Cause Analysis (RCA), and clearly document resolution steps. • Independent Ownership: Self-motivated and able to work independently with minimal supervision, taking ownership of complex issues and driving them to resolution. • ITIL Knowledge: Familiarity with ITIL best practices (Incident, Problem, Change Management) and experience integrating these processes into day-to-day support operations. • On-Call Availability: Flexibility to be part of an on-call rotation for after-hours (and occasional weekend) support when required. Preferred Qualifications • Certification: Microsoft Azure Administrator certification (e.g., AZ-104) or equivalent. • Scripting: Proficiency in Power Shell scripting for automation and advanced troubleshooting tasks. • Microsoft 365 Expertise: Hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, etc.). Want to learn more about Infrastructure Services? Check us out on our platform: Infrastructure Services The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program World Wide Technology is an Equal Opportunity Employer.We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! Preferred locations: MO, FL, NC, TX, AZ, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC Qualifications Why WWT At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today! We are…

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