Job description

7+ years’ experience in the Information Technology field.5+ years supporting Microsoft Office 365 and/or Microsoft server technologies (e.g. Exchange Server, SharePoint Server, and/or OneDrive) Education Required Desired.Act as the tier 3 technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management.Webex Room Kits, Microsoft Teams, Crestron conferencing room systems. This also includes design, hardware/software evaluations, monitoring, and troubleshooting.Collaborate with subject matter experts and escalation managers when additional support is needed.Work hand in hand with architects and engineers to design Office 365 solutions.Intimately understanding of Networking Technologies (WiFi, DNS, DHCP, VLAN’s and VPN troubleshooting.Maintain technical knowledge in the industry with internal/external training to improve performance and develop a specialization.Understanding of Office 365 Suite and subscription plans.Active Directory & Azure Active Directory.Strong experience with Microsoft Intune/SCCM/JAMF Additional responsibilities.Maintain technical knowledge in the industry with internal/external training Additional responsibilities.Thorough knowledge of legacy Office applications to include Word, Excel, OneNote, PowerPoint, Skype/Teams, OneDrive for Business, Publisher, etc.Experience with Agile is preferred (DevOps, SCRUM).Excellent written and verbal communication skills. Location: 12200 Ford Road, Suite. 484, Dallas, TX

Requirements