Job description

Our Mission AmeriHealth Caritas is passionate about helping people get care, stay well, and build healthy communities. We deliver comprehensive, outcomes-driven care to those who need it most through our national footprint of products, services, and award-winning programs. Job Description We seek a Digital Workplace Services Lead to oversee the implementation and management of our Office 365 and Microsoft Teams environments. As a senior technology expert, you will lead the design, implementation, and ongoing management of these critical systems, ensuring they meet our operational and security requirements. Responsibilities • Lead the assessment and implementation of current and future M365 solutions, 3rd party directory management tools, and applications. • Develop and maintain best practices processes for M365 infrastructure services. • Collaborate with senior staff members and peer teams to ensure effective communication and issue resolution. • Oversee the development and implementation of automation scripts using PowerShell. • Manage change processes, support queues, and resource allocation to ensure smooth operation of M365 services. • Ensure high availability of M365 services, including Exchange Online, OneDrive, Teams, and other relevant platforms. • Coordinate with vendors, technical support engineers, application support engineers, and the infrastructure team to resolve issues and communicate effectively. • Implement and enforce ITIL principles, practices, and processes to ensure efficient service delivery. Requirements • At least seven (7) years of overall messaging services experience. • Minimum of four (4) years of experience in overall M365 administration, including Exchange Online, OneDrive, Teams, Intune, Entra AD, and additional services. • Strong understanding of day-to-day functionality in M365 services. • Extensive experience and skill in using PowerShell to manage O365 services. • Required M365 and related skills: Exchange Online, Teams, OneDrive, SharePoint, Proofpoint, Intune, and Automation (PowerShell, Python, JSON). • Preferred M365 and related skills: Power Apps / Power Automate, Bookings, Forms, Information Protection and Governance (IPG), Microsoft Purview, and Copilot. • Must have a solid understanding of ITIL principles, practices, and processes. Diversity and Inclusion AmeriHealth Caritas values diversity and promotes an inclusive work environment where everyone feels valued and supported. Benefits We offer a competitive salary, flexible work arrangements, paid time off, holidays, volunteer events, health insurance coverage, 401(k) matching, tuition reimbursement, and more.

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