Job description

We are seeking a highly motivated and skilled IT Support Technician to join our team at the IQ Bar, located in Chicago's vibrant Fulton Market. This is an exciting opportunity to provide comprehensive IT services for a large, international enterprise, supporting critical users and high-profile VIPs within a dynamic, fast-paced environment. The ideal candidate will be a proactive problem-solver with excellent communication skills and a strong commitment to delivering exceptional user support. Responsibilities: · Day-to-Day IT Operations: Provide on-site technical support for all IT-related issues, including hardware, software, networking, and peripheral devices. Troubleshoot and resolve incidents efficiently to minimize downtime and ensure business continuity. · Asset Management: Maintain accurate inventory of IT assets, including procurement, deployment, tracking, and retirement of equipment. Ensure proper asset tagging and documentation. · End-User Support: Deliver timely and effective technical assistance to a diverse user base, including high-profile VIPs and critical business users. Address inquiries, provide training, and resolve technical challenges with a strong focus on customer satisfaction. · Video Conference and Audio-Visual Support: Provide expert support for all video conferencing systems and audio-visual solutions. This includes setup, troubleshooting, and optimization of meeting room technology to ensure seamless presentations and virtual collaborations. · Mobile Device Support: Offer comprehensive support for a range of mobile devices, including iPhones, Android phones, iPads, and other tablets. Assist users with device setup, application troubleshooting, connectivity issues, and mobile security. · International Enterprise Support: Collaborate with global IT teams to resolve complex issues, adhere to international IT policies, and support users across various time zones as needed. · System Maintenance: Perform routine maintenance tasks, including system updates, patching, backups, and security checks, to ensure optimal performance and security of IT infrastructure. · Documentation: Create and maintain comprehensive documentation for IT procedures, troubleshooting guides, and knowledge base articles. · Vendor Communication: Liaise with external vendors and service providers for hardware repairs, software licenses, and other IT-related services. · Proactive Problem Solving: Identify recurring issues and implement preventative measures to improve IT service delivery and user experience. Qualifications: · Proven experience in an IT support role, preferably within a large enterprise or international organization. · Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications. · Experience with video conference systems and audio-visual solutions (e.g., Zoom Rooms, Microsoft Teams Rooms, Crestron, Extron, etc.). · Proficiency in supporting mobile devices, including iPhones, Android phones, and iPads. · Experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN). · Familiarity with IT service management (ITSM) tools and best practices. · Excellent problem-solving, analytical, and critical thinking skills. · Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. · Demonstrated ability to maintain composure and professionalism when supporting high-profile individuals and critical users. · Ability to work independently and as part of a team in a fast-paced environment. · Strong organizational skills and attention to detail. · Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus. Work Environment: · This is an on-site position requiring five days a week, Monday through Friday, from 8:00 AM to 5:00 PM at our IQ Bar location in Chicago's Fulton Market. · The role may require occasional lifting of IT equipment (up to 50 lbs). · A professional and collaborative work environment.

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