Job description

Job DescriptionJob Description Responsibilities: • Template Management: Design, build, and maintain standardized virtual machine templates for quick deployment and consistency across the environment. • Server Provisioning: Provision and manage Azure virtual servers, ensuring they meet the required specifications for various user groups and applications. • Deployment and Updates: Schedule and deploy updates to virtual desktops, applications, and infrastructure components while minimizing downtime and disruption to users. • User Support: Respond to and resolve user tickets in a timely manner, providing technical support for the VDI environment, including connectivity, performance, and usability issues. • Customer Service: Deliver excellent customer service by communicating effectively with end-users, understanding their needs, and ensuring a positive user experience. • Security Compliance: Ensure that all VDI deployments comply with the strict security protocols required in a classified environment. • Documentation: Develop and maintain thorough documentation on systems configurations, processes, and procedures, including change management records. • Collaboration: Work closely with other IT team members to ensure seamless service and quick resolution of complex issues. • Monitoring: Actively monitor the health and performance of the VDI environment, proactively addressing potential issues before they impact users. • Continuous Improvement: Evaluate and recommend improvements to the VDI infrastructure to enhance performance, reliability, and functionality. Requirements: • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. • Minimum of 4 years of experience in Office 365 administration, including Exchange, OneDrive, and SharePoint. • Deep understanding of Azure services related to VDI, such as Azure Virtual Desktop, Application Gateway, and Azure Active Directory. • Strong experience in the management and provisioning of virtual servers. • Proven ability to provide excellent customer support and service. • Strong troubleshooting and analytical skills. • Knowledge of IT security best practices, particularly in classified environments. • Must be a US citizen and possess an active DOD Secret Clearance or higher Desired Skills: • Azure certifications, such as Azure Administrator Associate or Azure Solutions Architect Expert. • Prior experience working in a classified or highly secure IT environment. • Familiarity with ITIL framework and change management processes. • Experience with PowerShell scripting or automation tools. Company DescriptionDivision-D is an omnichannel digital media partner serving both agencies and brands. We provide a full-service approach for our clients executing strategic media campaigns across a variety of digital channels with highly advanced audience targeting, premium inventory partnerships, and impactful ad formats at scale.

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