Job description

Our Team: Our team is dedicated to delivering exceptional service and support to our clients. We are passionate about providing innovative solutions that meet the evolving needs of our clients. Key Responsibilities: • Analyze complex technical issues using automated information systems • Develop and implement effective solutions to resolve technical issues • Provide expert-level support to clients via phone, email, and in-person • Collaborate with team members to resolve issues and improve overall service delivery • Stay up-to-date with industry trends and best practices to continuously improve skills and knowledge Requirements: • High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college-level education • Minimum of 6 months of tenure with the NMCI Service Desk • 8570 certification - CompTIA Security+/Security+CE • Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role • Ability to attain Flank Speed Tier 1.5 qualification within 30 days • Superior skills in both written and verbal communication • Proficiency with Microsoft PowerShell • Strong problem-solving skills • Advanced knowledge of computer and networking technology • Ability to effectively document issues, troubleshooting steps, and resolutions implemented • Understands NMCI internal structure, processes, and tools • Proficient with HPSM ticketing and Knowledge Management System • Must be a US Citizen • Able to work assigned shifts as needed, including overnights and weekends • Must have a DoD Secret clearance What We Offer: We offer a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, paid time off, and more. ],

Requirements