Job description

FOR OTI EMPLOYEES ONLY The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more. We are seeking a DevOps Engineering Manager to lead a technical team responsible for developing and managing application deployment and infrastructure provisioning pipelines. Reporting to the Senior Director of DevOps in the OTI Applications Division, you will define automation strategy, drive modernization and innovation, and oversee monitoring tools. You will lead a team working on critical systems, leveraging cutting-edge technologies such as AWS, Microsoft Azure, Azure DevOps, Elastic and Dynatrace. As a key leader in the team, you will shape both the technical direction and the team’s growth, ensuring alignment with business goals while fostering a collaborative, high-performance culture. You will actively contribute to the design, implementation, and support of solutions, mentor and develop staff, and promote continuous improvement. In this role, you will optimize automation and deployment processes, drive cost reductions in product delivery and maintenance, and collaborate with cross-functional teams to ensure system scalability, reliability, and security. This position offers an exciting opportunity to play a pivotal role in shaping our DevOps practices, improving deployment efficiency, and contributing directly to the success of critical applications while developing your career in a dynamic and evolving technical environment. About our team: The DevOps team, part of the OTI Applications division, manages and supports over 150 applications, tools, and services essential for the City of New York. These include both public-facing and internal web applications critical for the city's operations and communication with the public. We pride ourselves on employing modern technologies like AWS, Azure, Azure OpenAI, containerization, Elastic, and Azure DevOps across our application portfolio. Additionally, we build and maintain native mobile applications, and we expedite system development by leveraging SaaS products such as Microsoft Dynamics 365, Salesforce, and ServiceNow. Responsibilities will include: - Lead a DevOps Engineering team responsible for developing and supporting automation pipelines for NYC.gov and CityShare applications. - Oversee the management of monitoring tools to ensure system performance and reliability. - Mentor and manage DevOps engineers, promoting a collaborative, high-performance culture. - Define and implement automation strategies to streamline deployments and improve efficiency. - Conduct technical reviews to uphold software quality and promote best practices. - Collaborate with other OTI teams to build secure and optimized solutions. - Foster team development through training, coaching, and career growth opportunities. - Lead incident management, perform root cause analysis and implement preventive measures. - Develop and track KPIs for deployment frequency, downtime, and infrastructure cost. - Foster strong relationships with clients, vendors, and other OTI teams - Handle special projects and initiatives as assigned. HOURS/SHIFT Day - Due to the necessary duties of this position in a 24/7 operation, candidate may be required to be work various shifts such as weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY - FOR OTI EMPLOYEES ONLY Please go to www.cityjobs/jobs/search and search for Job ID# 716400 Candidates must be permanent in this title or can be reached on the current civil service list. • Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL OTI participates in E-Verify COMPUTER SPECIALIST (SOFTWARE) - 13632 Minimum Qualifications (1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or (2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or (3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project. NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements. Special Note To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming. Preferred Skills Who are you? - Loves new challenges and thrives in solving-problems. - Understands the big picture. - Excited about automation opportunities. - Values autonomy, takes calculated risks, and gets stuff done. Preferred Skills: - Strong managerial experience leading software developers and automation engineers. - Extensive applied experience automating software deployment and infrastructure provisioning. - Expertise in Azure DevOps Pipelines, Terraform, Dynatrace, and ELK stack. - Applied experience in developing CI/CD pipelines to deploy software to AWS, Azure, and/or GCP using containerization. - Experience with AI tools, JFrog, Test-Driven Development, version control systems and shell scripting. - Architectural expertise in designing automation pipelines for web applications. - Familiarity with emerging trends, security best practices, and compliance standards. - Strong analytical and problem-solving skills to identify and mitigate technical issues. - Excellent communication and interpersonal skills for cross-functional collaboration. 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/. Residency Requirement New York City Residency is not required for this position Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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