Job description

We are seeking a Sr. Microsoft 365 Admin for a Fulltime Hybrid position requiring a minimum of 2 days per week Onsite (Tuesdays and Thursdays) at our Kansas City, MO office. This position is responsible for the administration, configuration, and maintenance of the firm's Microsoft 365 environment, including Exchange Online. Oversees the user experience, ensuring secure operation of the cloud-based infrastructure, providing seamless access to tools and applications, and addressing any issues that arise within the platform. Job duties to include: • Implement, manage, administer, and support Microsoft 365 core technologies and services including but not limited to: Microsoft Exchange Online and Outlook; Email Flow Management and Microsoft Entra ID User and Group Management. • Manage user accounts, set up permissions, and monitoring system health while also safeguarding the firm's data and compliance with relevant policies. • Configure and maintain mailboxes, including email forwarding, shared mailboxes, and email security settings to ensure secure and efficient email communication. • Develop and implement project plans for Microsoft 365 related projects such as migrations from on-premises environments to Microsoft 365, while ensuring minimal disruption to business operations. • Collaborate closely with others. Maintain comprehensive documentation of configurations, processes, and procedures. • Resolve incidents escalated from the technology solutions center - proactively monitor and address support tickets via the ticketing solution. Conduct root cause analyses (RCA), identify appropriate solutions, and implement them. • For up to a week at a time, is on-call on a scheduled basis 24 hours a day. During scheduled on-call time, remains in a position to receive support calls and answer them quickly and thoroughly in a professional manner. Technical Skills • Advanced knowledge of Microsoft 365 Exchange Online Administration, design, configuration and maintaining Microsoft Exchange servers 2016 or above. • Experience with Microsoft Exchange Enterprise Deployment. • Understanding of mail routing, transport rules, SMTP relay, power shell scripting, and M365 threat protection policies. • Knowledge of Microsoft 365 Admin Center, License Management (VLSC), Integrated Apps deployment, EntraID, and experience with M365 administration support. • Understanding of security and compliance features within Office 365. • Power Shell Scripting experience for automation and management tasks. • Working knowledge of multi-factor authentication applications (preferably Okta) in conjunction with Microsoft 365. • Strong background in IT infrastructure, cloud services, and network administration. Benefits Statement Shook, Hardy & Bacon provides a competitive salary and comprehensive salary and benefits package for professional staff which includes medical, dental, vision, disability and life insurance, retirement plan with a generous contribution plan, and paid time off.

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