Job description

What you will be doing: - Deploy, configure, and monitor IaaS / PaaS workloads in Microsoft Azure and/or AWS EC2. - Support hybrid identity environments – including Azure AD Connect, identity synchronization, and SSO. - Configure and manage networking components in cloud environments (VNet, NSG, Route Tables, VPN Gateways, Security Groups, etc.). - Apply system updates, patches, and compliance configurations via centralized patch management tools such as Azure Update Manager or AWS Systems Manager. - Implement and maintain backup, recovery, and monitoring solutions (e.g., Azure Backup, CloudWatch, Azure Monitor). - Administer and maintain Windows Server environments (2016, 2019, 2022), including installation, configuration, patching, and performance tuning. - Automate routine administrative tasks using PowerShell, CLI, or Infrastructure as Code (IaC) tools (ARM, Bicep, Terraform). - Manage and support core Microsoft services, including Active Directory Domain Services (AD DS), Group Policy (GPOs), DNS, DHCP, and NTP. - Manage and maintain Windows Server environments in Azure and/or AWS, including VMs, storage, and networking. - Ensure security best practices and compliance for Windows and cloud infrastructure; support vulnerability management processes. - Manage and support VMware infrastructure, including vSphere, vCenter, ESXi hosts, HA, and DRS configurations (as required). - Support and maintain virtual and physical server infrastructure within data center and cloud-hosted environments. - Monitor system performance, capacity, and cost optimization across on-premises and cloud environments. - Provide technical support and incident/problem management, including Root Cause Analysis (RCA) for client-impacting incidents. - Collaborate with cross-functional teams on infrastructure planning, upgrades, migrations, and modernization projects. - Maintain clear and accurate documentation for system configurations, procedures, and troubleshooting guides. - Strong demonstrated work ethic with clear focus on customer success. - Excellent client-facing communication skills and the ability to handle and manage client interactions and escalations independently, ensuring client satisfaction and timely resolution of critical issues. - Participate in an on-call rotation in an escalation capacity. What we need from you: - 5-10 years of overall experience in IT infrastructure administration, with significant hands-on experience in both Windows Server and cloud (Azure or AWS) administration. - 5+ years of hands-on experience with a major cloud platform (Azure or AWS). - 5+ years of strong experience in Windows Server administration (Windows Server 2016, 2019). - Proficiency in cloud technologies - Experience in PowerShell scripting for task automation and infrastructure as Code concepts (Terraform, ARM, CloudFormation - Excellent communication skills, both written and verbal, with a proven ability to manage client expectations and handle complex projects effectively. - Understanding of core networking concepts (TCP/IP, DNS, DHCP, VLANs, Firewall basics). - Participate in an on-call rotation to provide 24/7 support for critical systems. - Proven experience supporting infrastructure within data center hosting environments. - Strong troubleshooting methodology and problem-solving skills. - Excellent communication (verbal and written) and customer service skills. - Ability to work independently as an Individual Contributor and manage tasks effectively. - Relevant certifications (e.g., Azure Solutions Architect Expert, Azure Administrator Associate, AWS Certified Solutions Architect - Associate or similar) are a plus. What do you get in return? - Love your career: Competitive total rewards and salary package. Blog during work hours; take a day off and volunteer for your favorite charity. - Love your work/life balance: Flexibly work remotely from your home or Bengaluru or Hyderabad office, there’s no daily travel requirement to an office! All you need is a stable internet connection. - Love your coworkers: Collaborate with some of the best and brightest in the industry! - Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! - Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! - Love yourself: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.

Requirements