What You'll Do - Create and build complex Workflows using industry best practices - Write solution and technical documentation including ERDs, data flow diagrams, and business process flows - Establish and promote best practices across consulting and sales engineering teams to drive technical excellence and solution consistency - Utilize your outstanding technical consulting skills to implement software solutions - Lead and drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, UAT and production deployment - Provide technical oversight on multiple customer engagements and ensure solutions meet standards - Provide support and technical implementation on multiple projects at multiple clients - Quarterback tactical teams to proactively ensure smooth deployment of features at scale - Act as a Subject Matter Expert by proactively addressing ad hoc inquiries and delivering technical content to support organizational needs - Understand Customer business requirements and design scalable end-to-end solutions to satisfy them - Lead both in person and remote sessions with key client stakeholders from business or technical audiences - Supporting product development, bugs using Asana and Jira What You Bring - Bachelor's degree in Computer Science or equivalent experience - 10+ years of experience designing technical solutions for cloud applications - Experience in software development - Experience Architecting end-to-end technical solutions that balance customer needs, scalability, security, and operational excellence - Proficient in Python, HTML, CSS, MJML, and Javascript - Hands on experience in developing, integrating, Unit Testing and documenting REST APIs using tools like Postman, and Playwright - Diligent in Agile delivery - Strong knowledge of software platforms/frameworks and associated solutioning approaches such as Salesforce.com, Netsuite, and MS Dynamics 365 - Extensive experience with Contact Center technologies, including the design and deployment of scalable customer support solutions - In-depth knowledge of Customer Data Platforms (CDPs) and their integration within marketing ecosystems - Proficiency in Data Warehousing concepts and the utilization of Analytics tools to derive actionable insights - Demonstrated ability to architect solutions that align with business objectives and enhance the overall customer journey - Strong understanding of data governance and compliance considerations in marketing contexts - Hands-on experience with technologies enabling omnichannel communications, such as SMS gateways, VoIP systems, chatbot frameworks, and social media integration tools - Experience designing AI/ML-enabled customer experiences such as personalization engines, chatbots, or predictive analytics solutions - Strong understanding of various machine learning model types, including supervised, unsupervised, reinforcement learning, and deep learning models (e.g., CNNs, RNNs, transformers) - Familiarity with model training pipelines, evaluation metrics, and lifecycle management - Deep understanding of cloud-native solution design principles, including high availability, scalability, and security best practices - AWS Certified Solutions Architect – Associate certification or equivalent (e.g., Azure Solutions Architect Expert, Google Cloud Associate Cloud Engineer) required - Solid organizational skills, including attention to detail and multi-tasking - Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel. - Strong problem solving and negotiation skills - Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge - Customer-first behavior - Strong verbal, written, and presentation skills - Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats - Flexible approach, able to operate effectively with uncertainty and change - Driven, self-motivated, enthusiastic and with a “can do” attitude - 50-75% travel required
Job Type
Remote role
Skills required
Python, JavaScript, Agile, Dynamics, Azure
Location
Remote
Salary
No salary information was found.
Date Posted
May 5, 2025
Ushur is seeking a Senior Solution Architect to design and implement scalable solutions for customer engagement in regulated industries. This remote role requires expertise in AI/ML, cloud applications, and customer experience automation.