Job description

Job Tittle MS Dynamics CRM 365- Senior Support Analyst Location Malvern, PA/Charlotte, NC Job Type Fulltime Permanent Hiring Job Description: • Experience: 6+ years of experience working with many modules within Microsoft Dynamics 365 • Technical Skills: Proven experience with D365 configuration, customization, and integration Support; Experience with SQL, Power BI and at least one programming language is a PLUS • Certifications: Relevant certifications in D365 is highly desirable • Soft Skills: Excellent problem-solving, communication, and leadership skills; ability to work cross-functionally and manage multiple stakeholders and priorities. We value teamwork, honesty, accountability, and view our team as a service organization. You will need to follow these principles to be successful in our team • Proven experience in help desk and ticket management. • Proficient in ServiceNow; background in Microsoft Dynamics 365 • Strong understanding of application support and SLAs. • Background in finance is beneficial but not essential. • Outstanding verbal and written communication skills. • Ability to work collaboratively in a diverse team environment. • Proven ability to manage and prioritize tasks effectively. • Proven experience as a Microsoft Dynamics System Administrator. • In-depth knowledge of Microsoft Dynamics 365 architecture and modules. • Proficiency in configuring and customizing Microsoft Dynamics 365 applications. • Strong troubleshooting and problem-solving skills. • Experience with security administration and access control in Microsoft Dynamics. • Familiarity with integration techniques and data management in Microsoft Dynamics. • Excellent communication and collaboration skills. • Relevant certifications in Microsoft Dynamics 365 administration are a plus. • Extremely good understanding of Microsoft Dynamics CRM Online/Dynamics 365 product (Entities, Workflows and configuration) • Sound in deployment aspects • Should have worked on extending dynamics CRM by plugins, custom workflow activities and web resources. • Should have a good understanding of CRM security model • Should have experience in creating OOB CRM and Custom/SSRS reports for CRM. • Hands on Experience in configuring, customizing MS Dynamics CRM, CRM Web API and JavaScript (OData/REST). • Exposure to Dynamics CRM technical aspects esp. Java-scripting, Installation • Extremely sound in Dynamics CRM Entities , workflows , configurations , customization development , i ntegrations development. • Extremely sound in core .NET technology and related areas - WCF, SSIS, SSRS, SQL Server • Experience of working as CRM Developer for at least 2 implementation projects • Experience integrating CRM using web services (rest/soap) and messaging (NServiceBus) • Expertise in writing Plug Ins, Workflow, business process flows and custom scripts. • Knowledge of best practices and guidelines for design and development in CRM 2013/2015 • Hands on knowledge of Agile development

Requirements