Job description

Requisition No: 838578 Agency: Commerce Working Title: Microsoft Server and O365 Systems Administrator Pay Plan: Career Service Position Number: 40052018 Salary: $65,000-$75,000 Annually Posting Closing Date: 10/30/2024 Total Compensation Estimator Tool Our Organization and Mission: FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.) Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/ The Work You Will Do: This position serves as a System Administrator position in the Division of Information Technology (IT). This position is responsible for installing/configuring, operation, and maintenance of systems hardware and software related to the infrastructure. These activities include technical strategy, technical analysis, and support of staff in executing, testing and rolling-out solutions. This individual will be accountable for the Linux and Windows systems that support the infrastructure. The Difference You Will Make: FloridaCommerce is a fast-paced work environment in which critical thinking and commitment to serving the citizens of Florida is vital to the Agency’s vision. As a member of the Division of Information Technology, you will help to support the Agency goals through providing affordable, reliable, effective, and secure technology services. How You Will Grow: FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee: • Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities. • Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work. • Provides information clearly, accurately, and succinctly; and exhibits good listening skills. • Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools. • Uses knowledge acquired through education, training, or experience to complete tasks. These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience. Where You Will Work: Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. FloridaCommerce’s main office is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you a unique experience, professional growth, entertainment, and culture. Tallahassee is: • Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ ) • Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC). • Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ ) • Within a state having no state income tax for residents of Florida WORKING FOR THE STATE OF FLORIDA HAS BENEFITS! • State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option) • Retirement plan options, including employer contributions (www.myfrs.com) • Nine paid holidays and a Personal Holiday each year • Annual and Sick Leave Benefits • Student Loan Forgiveness Program (Eligibility required) • Flexible Spending Accounts • Tuition Fee Waivers (Accepted by major Florida colleges/universities) • Ongoing comprehensive training provided • Career Growth • Highly skilled, professional environment For a more complete list of benefits, visit www.mybenefits.myflorida.com. • We care about the success of our employees. • We are always improving our technology, our tools, our customer’s experiences, and ourselves. • A rewarding experience for reliable, compassionate, and professional employees. Pay: $65,000-$75,000 Annually Your Specific Responsibilities: This position serves as a System Administrator position in the Division of Information Technology (IT). This position is responsible for installing/configuring, operation, and maintenance of systems hardware and software related to the infrastructure. These activities include technical strategy, technical analysis, and support of staff in executing, testing and rolling-out solutions. This individual will be accountable for the Linux and Windows systems that support the infrastructure. • Analyzes system logs and identifies potential issues with computer systems. • Performs routine audits of systems hardware and software. • Performs routine daily maintenance on Windows and Linux servers. • Maintains system standards to ensure operational requirements, quality requirements, security requirements, and design constraints are addressed. • Documents and maintains environment specifications, support procedures, and other system-related information. • Monitors systems for potential issues and optimum performance. • Applies operating system updates, patches, and configuration changes. • Verifies stability, interoperability, portability, security, or scalability of system changes. • Installs and configures new hardware and software. • Adds, removes, or updates user account information, resetting passwords, etc. • Answers technical queries and assists users. • Troubleshoots any reported problems and recommends appropriate solution. • Works in a team environment. • Performs administration of patch management, deployment, and vulnerability remediation tools. • Performs security vulnerability remediation, tracking, and reporting. • Manages multiple tasks and small projects as well as service requests and incident resolution. • May guide or provide work direction to technical staff, contract staff, and/or OPS staff. • May act as team/technical lead or perform coordination of project tasks. • Performs records requests per agency guidelines. • Adheres to policies, procedures, and ITSM practices. • Responsible for Azure cloud environment management and support duties. • Responsible for Cloud platform administration, including migration of our Enterprise servers and services to the Azure cloud platform, administration of Enterprise applications/systems, including Tableau, Alteryx, print services, SFTP services, VPN and file sharing solutions, data migration, security hardening of systems, capacity management, and updating associated process and procedures. • Lead as SCCM/QualysPM administrator, which includes support for SCCM and QualysPM tools, which are used to deploy and manage Microsoft server and third-party patches and vulnerability remediation. • Performs other job-related duties and responsibilities as assigned by the team supervisor. Required Knowledge, Skills, and Abilities: • Skilled in the administration of latest Microsoft Server operating systems, and Linux server operating systems. • Knowledge of Azure systems administration. • Proficient in Microsoft Active Directory administration. • Proficient in administration of DNS, DHCP, DFS, and Microsoft Cluster Service. • Proficient in supporting large scale production environments. • Proficient knowledge of TCP/IP and networking fundamentals. • Excellent communication (written and oral) and interpersonal skills. • Working knowledge of IT Helpdesk, Client Support, and 1st level Support. • Working knowledge in administration and support of Office 365. • Knowledge of application load balancing. • Knowledge of software and infrastructure load balancing technology. • Ability to work with large-scale development projects. • Ability to perform OS patching, updates, configuration changes, and smoke testing. • Ability to lead a technical team and coordinate project tasks. • Proficient knowledge of MS IIS, .NET framework, and software/ code deployment. • Knowledge of VB Script, Linux shell scripting, Azure CLI, and PowerShell. • Knowledgeable in administration of MS SCCM, Qualys PM, and Azure DevOps. • Fundamental knowledge of MS SQL. • Proficient knowledge of Enterprise Anti-Virus solutions. • Working knowledge of batch processing and scheduling. • Knowledge of backup and restore procedures. • Knowledgeable in IT service continuity and disaster recovery. • Knowledge of virtualization technology, including Hyper-V and VMWare. Qualifications: As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. Minimum: • This position requires off-hours, on-call, and weekend rotation support. • Minimum one-year experience in administration of latest Microsoft Server operating systems, and Active Directory. • This position is required to be available for On Call duties. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

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